AARP Rewards makes life a little easier and a lot more rewarding. Find out more.
Living on a Budget
by Sid Kirchheimer, AARP Bulletin, October 30, 2009
Q. I’m not happy with my credit card issuer because of recent interest-rate hikes and extra fees. Which issuer is the most hated?
A. Indeed, the love was lost for many plastic providers this year, according to the latest Credit Card Satisfaction Study by J.D. Powers and Associates. The company surveyed more than 9,000 cardholders in May and June, well after most card issuers tightened the screws on millions of customers, even traditionally “good” ones.
Overall, customer satisfaction decreased to the lowest level since the annual survey began in 2007. Scores were based on six key areas: fees and rates, customer interactions, billing and payment processing, rewards, benefits and services, and problem resolution. Compared with the 2008 survey, nearly twice as many customers griped about fees and interest rates.
The survey’s highest-ranked company for the third straight year was American Express. Other top-rated issuers were Discover, National City and Wells Fargo.
Ranking below average were Citi, Bank of America, Capital One and WaMu.
At the very bottom in customer satisfaction was First PREMIER Bank, with Credit One ranking only slightly higher.
Sid Kirchheimer writes about money and consumer issues.
Please leave your comment below.
You must be logged in to leave a comment.
Featured AARP Member Benefits
See All >
You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply. Please return to AARP.org to learn more about other benefits.
Your email address is now confirmed.
You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age.
You can also manage your communication preferences by updating your account at anytime. You will be asked to register or log in.
In the next 24 hours, you will receive an email to confirm your subscription to receive emails
related to AARP volunteering. Once you confirm that subscription, you will regularly
receive communications related to AARP volunteering. In the meantime, please feel free
to search for ways to make a difference in your community at