You can call us toll-free at 1-888-980-9483 and talk with a friendly specialist who’s ready to help. The Member Relationship Associate who answers can quickly cancel or transfer the account of a family member or spouse who died.
You’re welcome to send us an email at email@example.com instead of calling. Please put “Deceased member account” in the subject line. Your message should include:
You may send a cancellation or transfer request by standard mail in a note to the address below. Please include the same information listed above under the Email instructions.
3200 East Carson St.
Lakewood, CA 90712
Attn: Deceased Notification
If there is a spouse or partner listed on the account, we’ll automatically transfer the membership to his or her name. If you contact us to simply cancel the account of the member who died, we will only use your contact information once to send you a confirmation of your request. We will not use this information for future mailings from AARP or from any of our providers.
We will also notify our member benefit providers (those businesses that offer products and services to our members) that the account has been canceled or transferred. Please know it may take up to 6 weeks to transfer the account or up to 12 weeks to fully update all systems related to account cancellation. We apologize for any mail you may receive from us in the meantime that’s related to the membership.
If your loved one was enrolled in an insurance program or other service from one of our trusted providers, please contact these providers directly to inform them of your loss so they can cancel or transfer the account.