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Transportation Services

Transportation can be a big issue for you as a caregiver. It’s not always easy or convenient for you to take your loved one everywhere they need to go.

However, missing out on doctor’s appointments, shopping trips, visits with family and social events can lead to a loss of independence and a sense of isolation, which can negatively impact health and wellbeing.

Depending on the situation, there are transportation options available for your loved one.

If they need to go to medical appointments you should consider:

  • Non-emergency medical transportation (NEMT) – which can drive your loved one to and from their provider’s office and may be covered by Medicaid.
    • There are many vehicle types used for NEMT to provide paratransit services, including vans and wheelchair accessible vehicles.
    • Specifics vary by state, but some of these services can stay with your loved one from the beginning of the appointment to the end when they need a ride home.

If your loved one needs to grocery shop, run errands or attend social events there are a myriad of services you can consider, including:

  • Volunteer services
    • Can be scheduled in advance and can provide rides for a subsidized cost
  • Community services
    • May have free options for fixed days, times and routes, to go to the grocery store, senior center, hair salon and more
  • Ride-sharing options
    • Can be ordered via app or phone at the last minute or
  • Public transportation
    • Accessible to your loved one at set locations and times – buses, trains or subway.

Your local area agency on aging can help you learn more about the transportation options available to your loved one, and the rules and benefits applicable in your state. Finding the right transportation option can bring you peace of mind in knowing that your loved one is getting where they need to go.

Not all transportation solutions are created equal, they vary in:

  • When they are available: on demand or scheduled ahead;
  • How they ordered: via app, web page or on the phone;
  • The level of assistance they provide: extra help from inside the home to inside the car or from the door of the home to the door of the car;
  • Payment options: using Medicaid, vouchers or out of pocket;
  • Driver credentials: background checked, trained or special licensed;
  • Ride status updates: notifications before, during and at the end of the ride.
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