Builders, Boomers, Xers and Ys: Oh My

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Individually, these are elements that define different generations, but collectively, they represent the rich mix of generations in the workforce.

“Generational differences in the workplace can lead to frustration, conflict and poor morale,” said AARP New Hampshire State Director Kelly Clark. ‘But businesses that are able to build an age-inclusive workplace will see a positive impact on their bottom lines.”

Understanding what motivates employees of different generations helps to keep employees engaged. And an engaged workforce leads to less turnover and builds loyalty. Furthermore, addressing intergenerational dynamics can result in improved customer relations when staff understands the generation being served.

AARP has developed a free training module on Managing the Generations at Work complete with PowerPoint presentation, presenter’s guide, exercises and handout materials. Information in this easy-to-use module addresses how the multigenerational workplace phenomenon changes the traditional landscape of work and how we can work to eliminate intergenerational conflict on the route to organizational success.

“This is a critical issue in New Hampshire,” added Clark. “In a recent AARP survey of the 50+ population in our state, only 13% said they were going to retire and never return to work. Soon, we will have five generations working side by side. Just think how this will impact corporate culture with priorities, attitudes, work, and communications styles differing with each generation.”

Organizations that learn to manage the rich mix of several generations can build a more creative, collaborative and productive workforce. “All of this leads right back to a positive bottom line,” concluded Clark.