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Winner: 2009 AARP International Innovative Employer Award

Diversity Promotion: BT has developed a number of initiatives to promote diversity in relation to attraction, recruitment, promotion, and training. With respect to age diversity, BT promotes mixed-age teams and initiatives supporting effective work among different age groups.

BT has a Global Equality & Diversity Forum in which  senior executives from different divisions of the business are jointly responsible for delivering the company’s diversity strategy.

Externally, BT is a member of a number of recognized external benchmarking organizations, such as the Employers Forum on Age. The company maintains close links to TAEN (The Age and Employment Network), ILC (International Longevity Centre), and Age Concern, which BT involves specifically in product development through its Age and Inclusion Team.

BT abolished its normal retirement age in 2005. As a consequence, it now has more than 2,000 workers over age 60. Of its workforce, 32 percent are over 50.

Recruitment: BT’s recruitment procedures are completely age-neutral. The company seeks to recruit from every age range. BT’s graduate and apprentice schemes no longer include any age limit. BT’s preferred recruitment suppliers are contractually committed to providing “diverse shortlists” for all vacancies, in which “diverse” includes a wide age demographic.
Miscellaneous: BT has for many years been using award programs to honor employees who have long histories with the company. In addition, BT has developed programs to help elderly customers overcome the digital divide, including the “Internet Rangers Program.”

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