4. Lost or Misplaced Baggage
The DOT report also listed lost or misplaced baggage among the major complaints, though the complaints were the lowest rate posted in the history of the survey (2.97 complaints per 1,000 passengers). So the good news about luggage and delays is that the overall instances of these issues is decreasing — but of course it's still totally annoying if it happens to you!
5. Length of Time at Security
In the TSA survey, nearly 68 percent complained that the length of the lines at security — and the time it takes to get through — seem to be increasing. Some 72 percent attributed the slowdowns to the fact that since the airlines are charging for checked bags, more people are flying with carry-ons. Some 62 percent also complained about still having to remove shoes, belts and jackets — something else that slows things down. The TSA responded by reminding passengers of its "pre-check" program, now available for several airlines in more than 20 airports. This program allows U.S. citizens to undergo a background check that could clear them for an expedited airport security screening process.
6. Unfriendly Security Employees
Less than half (42 percent) of the TSA survey respondents complained about the attitude and service they received from TSA employees, including racial profiling and inappropriate questions. We fully expect, however, that more YouTube videos of such issues will continue to be posted ... along with plenty of other air passenger complaints.
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