If this isn't enough for you, then you may have one additional avenue for redress. In many states (California being one of them) you might have some recourse in small claims court. (and Princess has offices in southern California). Check with the claim limits at small claims. In some states it's been raised to more than $17,500 per claim. If you have proper documentation, witnesses, names and dates, you can mount a claim of breach of contract, and claim that based on the brochure language, and perhaps what your travel agent promised, that they sold you a service that they didn't deliver and when confronted with the problem, admitted it (at least on the ship) then did not fix the problem. In small claims court, a defendant cannot offer discounts or vouchers. If a judgment is rendered against them, it's for cash, which is what you are seeking in the form of a refund. Don't expect a full refund here, but I do believe it's worth pursuing since offering you a credit against a future cruise may seem meaningless in this case.
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