Redeeming Flight Vouchers

My wife and I travel to the UK twice a year using US Airways. The last return trip was delayed six hours due to "maintenance issues." A month later, we each received a $100 voucher to put toward a future flight, because of the delay. Good news. The bad news is that I tried to use the vouchers for our next trip and was told we would have to apply them to a higher fare than that available on the Web, and it would end up costing us more! This seems inconsistent and unfair, as we have booked the same flights and same class fares for the last few years. What is the best way to get the attention of an authority at US Airways? Thank you very much for your help. … Back to Article