En español | The next time you travel think “upgrade,” as in “free upgrade.” Upgrades aren’t guaranteed, and some — those for car rentals and hotels — are easier to score than others. (Airline upgrades are the most difficult to get thanks to computerized seating and competition from elite and frequent fliers.) What’s the number-one secret to upgrading? Ask for one — politely and with charm. Oh, yeah: if you do get one, remember to compose an email, post or tweet thanking the company for its great customer service. … Back to Article
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