The issue: Can travelers take a grievance to court If they've signed a binding arbitration contract?
Randy and Janice Lane, 56, were psyched for their seven-day cruise to Mexico in April 2009. They traveled from Tulsa to Long Beach, Calif., and boarded a Carnival cruise liner, bound for Cabo San Lucas. Shortly after departing, the Miami-based cruise line canceled its scheduled Mexican stops after the Centers for Disease Control and Prevention issued a travel health warning. The Lanes were offered a stop in San Francisco instead. But they wanted a refund and sued Carnival. … Back to Article
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