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Cell Phone Service Bills, Long-Term Contracts, and Complaints

This and Related Reports

Consumer complaints about cell phone service often involve billing issues. In fact, Federal Communications Commission (FCC) data reveal that customers filed 25,942 complaints about wireless telecommunications in 2005 and that more than half of these complaints were billing and rate-related.1 Data from the Council of Better Business Bureaus (CBBB) show that customers filed 31,671 complaints about cell phone companies in 2005, which means that, for the second consecutive year, cell phone service and supplies is the most complained about business in the United States.2 According to the CBBB, nearly two-thirds of cell phone complaints include billing problems.3Back to Article

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