Every time Jason Toff, a product marketing manager at Google, went home to Pennsylvania, his parents gave him a "tech to-do" list. "Then I discovered it was a common situation among my coworkers," he says.
The solution: TeachParentsTech.org, a website created by Google that offers more than 50 two-minute videos with step-by-step instructions on everything from how to cut and paste copy to creating a blog.
The site is set up so "kids" can e-mail a tech support "care package" to their parents — or anyone else. Just go to the site and click on the topics that have got users stymied. The selected videos will be e-mailed to the recipients.
The videos have received more than 1 million views since the December launch of the site.
Cathie Gandel is a freelance writer in Bridgehampton, N.Y.