Colleen Carroll Subin hired Gravesite Masters to place a wreath on her late niece's tomb last winter in Massachusetts. "It was Christmas season," the Florida resident recounted, and the young woman had a November birthday, "so I needed to find a way to remember her."
The holiday sentiment was a hit.
"The whole family loved it," she gushed. "I'm the godmother, so I wanted to do something very special."
After the wreath was placed, Subin received a digital photo of the freshly decorated plot. She still has that photo saved on her husband's computer.
Positive customer feedback from customers such as Subin and Kluth are common for Gravesite Masters and Gravescape. In fact, both companies receive a steady stream of it.
"It's just touching," Martin said of emotional customer reactions, which oftentimes start before customers even make their first order.
"When people learn about what we do, there's just disbelief," Martin said. "It's very powerful."