- What are the qualifications and professional experience of the staff? Do they hold degrees and licensure in their respective fields (nursing, social work, therapy)?
- How many staff members are there for each program participant?
- During your visit, do you see positive interaction between the staff and participants?
- Are staff and volunteers screened and trained?
- Is the physical environment safe and accessible for people with disabilities?
- Are the restrooms conveniently located with grab bars and space for wheelchairs?
- Does the facility meet local fire, sanitation and health codes?
- Is there space for private conversations and small group activities?
- Is the furniture sturdy, comfortable and well maintained?
- Is there safe and comfortable outdoor space?
- Is the center clean, free from odors and of sufficient size to accommodate all the participants and activities?
- Do the participants seem engaged in activities?
- Is it someplace that you would want to return to?
- Does each participant have a plan of care based on his/her interests and needs?
- Are participants involved in making decisions about center programs, schedules and menus?
- Is there a center newsletter or website?
- How does the center staff handle participant emergencies as well as facility-wide emergencies?
- Under what circumstances would a participant be asked to leave the center? Will staff assist in finding a more suitable type of care?
- Is the center accredited, for example, by the Commission on Accreditation of Rehabilitative Facilities?