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ReACT Case Study

U.S. Chamber of Commerce

U.S. Chamber of Commerce

U.S. Chamber of Commerce
Washington, D.C.
Number of Employees: 500
www.uschamber.com

Program: Eldercare Benefits
The employer’s eldercare program is part of the broader family-based program that addresses a variety of employee needs. The eldercare component began as a result of the chamber observing the demographics of its workforce, the fact that many employees were becoming sandwich caregivers or single-parent caregivers, and that many employees were reporting on their difficulty finding quality care and managing their caregiving and work.

Program elements include a family leave program that provides up to 10 days of paid leave for family illness — for family members of any age, Employee Assistance Program options such as information on eldercare resources through emails and pamphlets, and seminars at work on caregiving topics such as Alzheimer’s disease. Back-up care has recently been implemented by their child-care vendor, Bright Horizons. This back-up care consists of subsidized in-home care for older adults. The employee out-of-pocket cost for the care is approximately $6 per hour and each employee is eligible for up to 20 days of subsidized care.

Resources are also available from UnitedHealthcare, their health care vendor, and these information resources are made available to employees. The program itself is relatively new and evolving.

Marketing/Utilization
Information is provided to employees via email and website information. No specific utilization of the eldercare component is available because it is new. Informal feedback has been informative to the employer.

Evaluation
No formal evaluation has been conducted of the eldercare components. However, they expect to be evaluating the back-up care component next year. The chamber anticipates that the eldercare program will receive the same high marks as the child-care program.

Benefits to Employer
The employer is interested in employees having the opportunity to better manage their work and family responsibilities, and to recognize that their employer values them and cares about their well-being.

Other Program Information
This program is evolving and will be modified over time based upon the needs and preferences of the employees according to the key informant. The informant also reported that they were taking a holistic family approach because they wanted to stay away from any stigma that might be present with specific eldercare programs.

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