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ReACT Case Study

UnitedHealth Group

United Healthcare logo

UnitedHealth Group (UnitedHealthCare)
Minnetonka, Minn.
Number of Employees: 80,000
www.uhc.com

Program: Solutions for Caregivers
Solutions for Caregivers is a blended program that has evolved by combining the geriatric care management/resource and referral model developed by PacificCare and the initial Evercare/UnitedHealthcare model. Evercare’s model was started in 1999 and included on-site assessments, personalized care plans and caregiver support services.

Today the program combines geriatric care management, resources and referrals. Solutions for Caregivers has a national network of nurses and includes care consultation, care coordination, information and identification of resources, caregiver coaching, on-site assessments and information about caregiving and caregiving strategies. Nurses and geriatric case managers with training in palliative care and social work are involved in providing services and working one on one with our clients and their families.

Solutions for Caregivers, an internal business unit, manages the eldercare program. This unit also provides eldercare services to other employer groups, retirees and direct-to-consumer services.

Marketing, Utilization
Employees learn about the program as part of their total benefits package when they begin working at UnitedHealthcare and on an ongoing basis through two intranet sites, and recorded Solutions for Caregivers benefit overview on their IT Helpdesk hold message.

In addition there is a Caregiver Support Group at one site and there are health and wellness fairs throughout the year that provide information about the program.

An estimated .1 percent of employees use the care management services.

Evaluation
The program is evaluated annually by a review ex- amining participation and utilization.

Benefits to the Employer
The mission of UnitedHealthcare is to help people live healthier lives, to make health care work for them and to reduce unnecessary medical costs. The program is seen as central to this mission for employees. In addition, the program is important to the productivity of the workforce. By serving as a high touch concierge service for employees, the eldercare program helps alleviate stress and anxiety experienced by caregiving employees, as well as helping them save time and money. The program is an important aspect to the productivity of the workforce.

Other Program Information
This employer views understanding the changing needs of their employers as the most important factor in modifying the program over time. Providing solutions to meet demands at home so the employees are happy and more productively engaged at work is the goal. This program is available to other employers and currently serves more than 700,000 employees through contracts with other employers. In addition, a direct-to-consumer program is available through their website www.whatissolutionforcaregivers.com.

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