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ReACT Case Study

Suncoast Hospice

Suncoast Hospice
Clearwater, Fla.
Number of Employees: between 800-1,000
www.thehospice.org

Program
Suncoast Hospice began to identify support options for their employees who were caregivers at the beginning of their organization in 1977. They implemented a formal flexible work schedule for employees that is continued today. In addition to flexible work schedules their programs include:

  • Employee Assistance Program
  • Yoga and exercise programs at all of their service centers
  • Pilgrimage program — holistic spiritual approach to supporting caregivers: includes aromatherapies, massage and energy work
  • Annual health and wellness fair
  • Caregiving coffee breaks
  • Caregiver support conference calls (facilitated)
  • Team support meetings

Marketing/Utilization
Marketing is done in-house and utilization rates are unknown.

Evaluation
There is no formal evaluation of the eldercare program components. However, they did a formal survey of employees and convened a work life wellness committee to review and plan for program elements. Feedback from the employees is informally assessed through demand and comments made by employees.

Benefit to Employer
Programs help with retention. There is a very low turnover rate compared with other hospices and health care providers, and they believe it is because of the supportive environment they have created.

Other Program Information
The holistic program of yoga and energy work is considered to be the most innovative of their programs. Suncoast has also made some of their programs available to community residents, as well as their employees.

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