Santa Clara, Calif.
Number of Employees: 54,000
The program at Intel was started in 2003 and has evolved. Initially there were benefits through the Employee Assistance Program (EAP), caregiving seminars and the Dependent Care Assistance Program. Eventually an intranet site devoted to eldercare issues was developed. The current elements include all of the above-mentioned elements and an option for a “Life Event Leave,” telecommuting options to expand flexibility, and flexibility in managing doctor’s appointments or other required work-schedule appointments. The Eldercare at Intel intranet site was expanded to include additional community resources and information was more centralized. In addition, Intel’s external partnerships with local agencies and the National Alzheimer’s Association and AARP have proven extremely beneficial to employees.
Other program elements have included Work/Life Expos at their major work cities that include local agencies and service providers to inform employees about their services. During 2006 and 2007 the company also offered the “Powerful Tools for Caregivers” courses to branches in Oregon and Arizona. They may look at offering this program again at the Oregon site in late 2012.
Eldercare programming at Intel is described as “basic” and utilizes community resources. However, the Eldercare at Intel intranet site provides many
The Eldercare at Intel intranet site is readily available online. In addition, all programs are marketed at the Work/Life Expo events and easily accessible on their intranet circuit. They do not track usage of the programs.
No evaluation procedures are in place. Employees were surveyed in 2006 to examine the caregiving responsibilities of employees. The survey did not assess their needs. Only 1,200 employees returned completed surveys and of those, more than half reported they were stressed or overwhelmed and more than three-quarters reported they were, or had recently been, providing care for someone.
Benefits to Employer
No formal evaluations have been conducted of the benefits or their use, but Intel assumes that retention would be a benefit, as would an increased employee comfort when speaking about their caregiving with their supervisors or co-workers. Employees are very complimentary about the services provided.
Other Program Information
The eldercare program is managed by one employee, who utilizes community resources. They would like to research back-up eldercare and access to a geriatric manager. Intel’s Eldercare Initiative has been highlighted at several webinars and conferences — featured as a no-cost strategy.