For nearly a century, affordable phone service has made our society safer, more productive and more inclusive. In recent decades, the emergence of high-speed Internet technologies and other advances have generated an array of new and better services, often leading to profound social and economic benefits.  In fact, when affordable high-speed connectivity is widely available, a community has a critical resource to support residents of all ages. It also has an economic development tool to attract and retain businesses and jobs, and vital infrastructure to improve health care, education, and public safety.

For many older people in low- and moderate-income households, high and unpredictable home energy prices endanger financial security.  Unaffordable energy expenses may also jeopardize stable home heating and cooling.  Such exposure can lead to a host of adverse health outcomes, ranging from the aggravation of chronic health conditions to food spoilage to premature death.  Affordable and reliable utility service is vital to ensure that residents with diverse needs and abilities remain independent and actively engaged in community life.