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I booked a 9 day Baltic cruise with Priceline in mid May, on the assurance from their sales representative and confirmed by their website advertisement, that they would provide two free nights free hotel stay at the port of embarkation
I assumed that Priceline would send me a voucher for a two night stay at the ports associated with the cruise (starting in Copenhagen)
After booking the cruise they send me a confirmation in which they specified that they would send me a voucher for $ 140 for two nights and send me a link to book a hotel. When I tried to book a hotel in Copenhagen, nothing was to be had even for $ 100 a night and Priceline’s fees for booking were over $ 60 making the vouchers worth only $ 80 or less. On appealing to Priceline they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place (Incidentally even 2 star Copenhagen hotels are more than $ 140 per night!)
Priceline’s whole approach to their “FREE STAY” is disingenuous and misleading. If they are providing $ 70 per night voucher for hotel stays they should say so. Only when the tour is booked do they inform their customers (victims) of what the ‘free stay’ means. Of course, not withstanding the pathetic amount they provide for ‘free stay’, they did not have hotels available at the cruise embarkation point!
Please warm your readers that they should not fall prey to this sort of disingenuous advertising by Priceline with innuendos on what is offered and only revealing the reality after you have booked
Monroe Twp, NJ 08831