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Don't be naive.
Tele-townhalls are part teleconference, part telemarketing. They are not conference calls and definitely NOT townhall meetings with constituents.
Here is how is typically works... Through a teleconference service, a Congressman makes an outbound call to residential phones in his/her district. The time can be announced OR it can be random. If the time of the call is not made public, then there is no way (short of staying home from work and sitting by the phone all day) for a constituent with legitimate questions to participate. At the same time, the congressman has cover because he can credibly say, "I just finished a townhall meeting and reached out to 8,000 constituents... blah, blah, blah."
On an issue as massive as healthcare... one that impacts every single American and will burden future generations with mountains of debt... to hide behind the phone and pretend to have a dialogue with one's constituents is totally unacceptable.
If what you said were true, I guess we would be in a fix. We couldn't get questions answered in a townhall meeting because the protestors would shut it down. According to you, we can't get them answered in a teleconference either. So what would your solution be? (If you tell me that town hall meetings are not being shut down, then you're the one being naive.)
Personally, I like the teleconferencing idea. (The time, btw, is announced. It is not "random".) I have participated in teleconferences where all points of view were discussed. I think it's an eminently pragmatic solution.