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Anyone can take control or access your computer by remote or from anywhere in the world as long as they have your password. If you have Dial-up this is the only option. With DSL your computer is on a seperate line and they can walk you through any proceedure. Can't do that when you are talking on the same line the network is running on so as long as you trust your Security Source that's it. I trust Symantec/Norton. I just dialed the phone number for one-on-one tech support which is supposed to have a $9.95 Base charge and $1.95 a min after the first min which is free. Being as it was a Virus which had gotten by their Anti-Virus Protection they did not charge me for the 110 min call. I've called them 6 or seven times in the past three years and have never had to pay for Direct Assistance. I had McAfee and they charged $2.95 a min for the one time I called. 16 min and 9 of those were on hold, "Please, you can hold three min?" When they tried to charge my Credit card for the entire 16 min I called my Bank and had it pulled to Dispute Resolution. They finally accepted a fee of $8.85 for 3 min. I installed Norton a week later and uninstalled Mc forever. TOMMY
I got to wondering how the tech. who cleared the anti-viruse 360 from my computer managed to remotely take control of my computer. I could imagine a computer hacker possibly being able to accomplish the same thing if they wanted to as easily. That wasn't a pleasant thought. I guess though, that if hackers are able to get into military computers and more secure systems that they could hack into anybodies computer. It was really my fault that a virus was able to get into my computer because I had allowed my anti-virus program to expire over a year ago and didn't have any kind of virus protection on the computer. The tech. service I used did a good job of removing the virus but when I first called for assistance I had a person who was from india or some other foreign country and I had a very difficult time trying to understanding him and had to ask him to repeat his instructions over again quite a few times.I had McAfee installed on my first computer but I wasn't on the internet at that time so never had to use their service so I don't know if McAfee was a good virus protection system or not. I have just installed a new anti-virus program so maybe I won't be bothered with anymore viruses for awhile until a new virus comes along that tricky enough to get around the anti virus new program that I just installed.