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I know very little about the VA, but I DID attend a memorial service two years ago for a man who had died a very terrible and lingering death due to complications of Agent Orange exposure in Viet Nam. The VA had denied him treatment systematically througout the entire end of his life. His widow spent almost a solid hour cursing them in the strongest possible language for what they had done to her husband, reciting almost day by day the atrocities they had visited on her and him. The uncaring attitudes, the refusal to accept any responsibility for his condition, the lack of the simplest of treatments ... it just went on and on.
I've already recited (elsewhere) my late wife's experiences (prior to our marriage) with the disability program run by the State of Illinois, that would only pay for a person to have the diagnostic tests to find out if they had a disease if they could prove in advance that they had the disease. NEATO method of cost containment there, wouldn't you say? Government bureaucrat's dream. (And no, that's NOT a mistake ... that's what I though too, but we took the case down to the state office in Chicago that administered the program and they looked it up for us. That WAS the policy.)
It worries me. These are things that have either happened to me or that I've come in contact with. Just one person.