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Be warned: Hartford insurances
posted at November 29, 2011 2:34 PM EST
First: November 29, 2011
Last: November 29, 2011
I tried Hartford Auto insurance but they would not provide me with homeowner's without charging me $200 per year more than my current carrier so I switched to Ameriprise through Costco. The problem: I was having automatic payments deducted from my checking. I called to cancel in late October, I was recently told that my automatic payments should have been suspended by that agent at that time. (Who knew?)
I called on November 19th when I noticed yet another automatic payment coming from my account after faxing the signed cancellation form to them on November 11th. I was told their customer seervice department was "a little behind" and that I should receive my pro-rata and the November payment back within a few days.
For Hartford, the definition of "a little behind" and "a few days" is apparently more than 10 days.
As of today, November 27th, no sign of a refund yet. For those on disability and social security, these payments represent medication that cannot be bought, food that cannot be bought, and if for no other reason, Christmas presents that cannot be bought. You can be sure, if you owed them the money and you were this much behind they would cancel your policy.