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AARP Travel Through Expedia
posted at April 5, 2013 8:39 PM EDT
First: April 5, 2013
Last: April 5, 2013
I sent the message to AARP and they replied that they will not discuss problems on email, only by telephone. I called it and got someone from India that did not have my original email and could not understand my problem, I could not hear her very well either. I wrote back to AARP to explain that I could get the India girl to understand, I have not received a reply, four days later.
A postscript, I received my deposit $100, less an $8.67 charge for gas ( I travelled less than 5 miles from filling it up.)
This is totally wrong for Enterprise to take advantage of me and for AARP Travel to ignore me.
Message sent to AARP Travel Support@expedia-aarp.com:
I had a problem with Enterprise Car Rentals reserved by AARP Travel. They overcharged me.
I made a reservation on 03-19-13 for a midsize SUV for pick-up on 03-20-13.
On 3-19-13 I went to the Enterprise to insure that I could use my Debit card for the rental. They advised that I would need some documentation from Power Company and Car Insurance. They also advised that I could not rent the midsize SUV, with a debit card I could only rent a full-size car. The man I talked to said that with my AARP discount it would only be about $330, he said that he had made the changes to my reservations and all was set for my pick-up at 8:00 AM on 03-20-13. I checked the rates on the AARP Travel Center and it was $333, so all was well.
When I arrived for the car pick-up the girl changed the price to $370 (+ $100 deposit, which was OK.) I told her that the guy and AARP said the price was $333, she that the price was $370, take it or leave it, and that it was still less money that the SUV. I basically had no choice, give up my trip or pay the extra $37.
I don’t think that this is fair, I did everything that I could to insure that my trip would go as scheduled and I think she took advantage of my position that I had everything ready to go and that I did not have a choice.
I believe that I should be refunded the $37.
Thank you in advance for your help.
Gary W. Logan
Does any other member have an idea as to how I can get help to get this resolved. It is not the money, in fact, help me resolve and I will donate it to your favorite charity.