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Here's Some New PPACA Jobs Coming On Board
posted at June 21, 2013 11:45 AM EDT
First: November 27, 2011
Last: December 6, 2013
Kaiser Health News 06/20/2013: Firm Relies On Medicare Experience As It Prepares To Open Federal Health Exchange Calls Centers
Hope you don't need to ask a Medicare question after this begins.
"Within days, the company that handles an average of more than 60,000 calls daily about Medicare will be deluged by new inquiries about health insurance under the Affordable Care Act.
The six Medicare call centers run by Vangent, a company based in Arlington, Va., will answer questions about the health care law from the 34 states that opted out of running their own online health insurance marketplaces or decided to operate them jointly with the federal government.
The Department of Health and Human Services estimates that Vangent's call centers will receive 42 million calls about the federal marketplaces this year, a daily average of up to 200,000; plus answer 2,400 letters and 740 e-mails, and host 500 Web chats daily. Customer service representatives will take consumers through the process -- from shopping for a plan to enrolling.. . . . .
. . . . Vangent, a subsidiary of General Dynamics Information Technology, will run both Medicare and the federal health exchange call centers under a contract worth $530 million in its first year."