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Expedia Travel Outsources Complaints To India!
posted at June 3, 2012 10:34 AM EDT
First: June 3, 2012
Last: June 3, 2012
Expedia charged $2854.25 to my credit card for a trip booked around 05/03/12.
We had a death in the family, I had to reschedule the trip. on 05/11/12
I had trip insurance.
They re-credited me $57.50 on the transportation waivers and then recharged
me $55 + $20.40 for making the changes.
The New Itinerary #11572588951 came to $2759.65
I was suppose to get a refund of $94.60
I called Expedia three times and asked them for a re-credit adjustment to my
credit card. I am forced to talk to Indians in an Indian call center every time
and they refuse to give me any help or any kind of an adjustment.
AARP dosen't care about their members!
Re: Expedia Travel Outsources Complaints To India!
posted at July 5, 2012 11:54 AM EDT
First: April 19, 2011
Last: July 5, 2012
Well, JBuck406, you just kind of ruined my day because I was on the computer trying to book a trip to visit my son who was in an accident til the wee hours of the morning, and finally came to the AARP Expedia site for a car rental.
I'm suppposed to pick it up and deal with the finances of it at 2pm today. I'll keep you posted.
If you paid by credit card, they can help you recoup your loss. Mind did once, and for around that amount. When the merchant refused to credit a mere $42.00 of it, my credit card credited my account for that amount also. This is free with most cards, listed under benefits.
Regarding the India problem. I also ran into that problem this week with AT&T, my DSL account. After again, being at it for the evening and most of early morning, I finally called their tech. support. I was looped for a good 10 minutes (time for a nap) with the annoying computer naselly sounding voice pushing 1 for this reply, 2 for that, I was becoming way more than irritated. Finally, a real live voice....but
I couldn't understand him.
This first attempt I honestly did try to learn India language in a crash course with him, but, no way. I asked to be transferred to an American. He disconnected me.
I called back, now not with the intention of being so gracious. Now, while some of the folks reading this may be offended, think ill of me, whatever and i really don't care, I pay for this service which includes support if I have a problem. Again the computerized voice looping until I began babbling incoherently. Then again, a live female voice. In India.Before she got five or six words out, I don't really know because I CANNOT UNDERSTAND THEM, I butted in and said to please transfer me to the American Joe Jones or Sally Smith department, anyone American, who speaks American. Back to the loop.
Two more attempts...then..devine intervention, my lucky day, or the gods were looking down, a wonderful, male, AMERICAN.
So, I understand your frustration. But you can only take so much, it is your money, and they are there to serve you.
That is what I keep telling myself.
Hey, good luck.
I think AARP does care, but they've sold their TM to so many companies, and the only way to solve this problem is with your feed back, and probably in the form of an email to AARP customer service, which I also had to do last night, only to have an email back from them this morning with the matter resolved. Use the chain of command, man.