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posted at December 14, 2011 3:37 PM EST
First: December 14, 2011
Last: December 14, 2011
I just spent close to 2 hours online and on the phone with Teleflora customer service trying to send Christmas flowers to 4 different people. I entered all the information, name, address, phone, message, delivery date for four people but one would not let me enter the delivery date. The web site then wioed out everything I had entered for all four people and I had to start all over. I re-entered all the information anf the same thing happened AGAIN! I then called Customer Service and was told that the item I was trying to send to Texas could not be sent because it didn't meet the minimum amount. Okay, I upgraded to an item costing $20 more, gave the representative all the info, my address, phone, credit card number and went to the next order. Same thing. I would have had to order an item costing $29 more than was advertized on the web site. So, after close to 2 hours I said forget it, cancelled the first order and didn't place the other 3.
I will NEVER use Teleflora. I will go to my local florist, who has given me excellent service in the past, even if it might cost a little more to avoid the aggravation of what seemed like the old "Bait and Switch."