First: August 24, 2012
Last: November 20, 2012
Over the past two weeks, I have used these message boards to attack AARP for not responding to users' questions and concerns. I still do not understand why someone from AARP couldn't take the time to respond on these boards to concerns that were expressed about favorite games being removed or pop-up ads that were incessantly appearing.
However, I want to give AARP credit that is now due them. When Road Trip was removed and we couldn't get answers as to what was going on, I called the AARP 800 number and was not happy with the non-caring attitude of a Customer Service representative. (I mentioned all this on another thread.) Afterward, I fired off a letter to three AARP executives detailing my complaints. Tonight, I received a personal call from one of these executives who assured me that this is not the "face" AARP wants to present to its members. I was most impressed that he (a) reads his own mail, (b) took the time to personally respond, and (c) promised he would look into the problems and try to improve AARP's service to members.
Kudos to AARP's Chief Communications Officer. I really think he "gets it."