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Subway Restaurants Are Not Senior Friendly
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Subway Restaurants Are Not Senior Friendly
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I feel very strongly that Subway should be more 'Senior Citizen Friendly'. After all, the generation that grew up as customers at Subway are soon approaching Senior Citizen status. I am 59 year
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Cat:5f741fa8-d363-4f3e-9e55-49d9fc9c8a8eForum:f573b667-86cc-4650-ab15-9c4b02e14e43
Cat:5f741fa8-d363-4f3e-9e55-49d9fc9c8a8eForum:f573b667-86cc-4650-ab15-9c4b02e14e43Discussion:f07c8299-1bf9-4f7f-8a7b-698991a675ed
Forums » Food » Healthy Eating » Subway Restaurants Are Not Senior Friendly
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Subway Restaurants Are Not Senior Friendly
posted at October 6, 2011 11:08 AM EDT
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Posts: 1
First: October 6, 2011 Last: October 6, 2011 |
I feel very strongly that Subway should be more 'Senior Citizen Friendly'. After all, the generation that grew up as customers at Subway are soon approaching Senior Citizen status. I am 59 years old. I recently patronized a Subway restaurant with my parents who are 87 and 89 respectively. I needed to assist my parents in choosing the sandwich they wanted, the bread, toasted/not toasted, type of cheese, and vegetables to be added with dressings. This took time and the Subway clerk was not happy that we were not deciding fast enough. There was no one behind us but still the clerk was annoyed. I assisted my parents in carrying the sandwiches to their table and setting up; this also annoyed the clerk. When I returned to the counter she was rude to me. Should Subway initiate a 'Senior Assistant' position, Volunteer or paid to help Senior navigate through their cumbersome ' senior unfriendly' ordering process? How many of you have had a similar experience at a Subway? Hopefully, in the near future all Subway locations will develop a hand held menu and a check off list so the elderly customer can sit and read the menu and choose what they want in a more dignified manner. I filed a complaint via the info on my receipt to Subway headquarters. They replied to me and they forwarded it to the Store Owner. The owner contacted me with apologies but with NO Senior Friendly suggestions. I have suggested the hand held menu with a check list option to both Subway Corporate and the owner. If you have similar experiences at a Subway, please complain to Subway via www.subway.com/" rel="nofollow">www.subway.com with your receipt information i.e. Store No., Location, and Clerk ID info. The Subway clerks need training and patience in assisting Seniors when they order. The franchise owners should be made aware of this lack of compassionate service. Cordially, baroque |
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Re: Subway Restaurants Are Not Senior Friendly
posted at October 6, 2011 1:07 PM EDT
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Posts: 1828
First: June 12, 2009 Last: May 15, 2013 |
In Response to Subway Restaurants Are Not Senior Friendly: I feel very strongly that Subway should be more 'Senior Citizen Friendly'. After all, the generation that grew up as customers at Subway are soon approaching Senior Citizen status. I am 59 years old. I recently patronized a Subway restaurant with my parents who are 87 and 89 respectively. I needed to assist my parents in choosing the sandwich they wanted, the bread, toasted/not toasted, type of cheese, and vegetables to be added with dressings. This took time and the Subway clerk was not happy that we were not deciding fast enough. There was no one behind us but still the clerk was annoyed. I assisted my parents in carrying the sandwiches to their table and setting up; this also annoyed the clerk. When I returned to the counter she was rude to me. Should Subway initiate a 'Senior Assistant' position, Volunteer or paid to help Senior navigate through their cumbersome ' senior unfriendly' ordering process? How many of you have had a similar experience at a Subway? Hopefully, in the near future all Subway locations will develop a hand held menu and a check off list so the elderly customer can sit and read the menu and choose what they want in a more dignified manner. I filed a complaint via the info on my receipt to Subway headquarters. They replied to me and they forwarded it to the Store Owner. The owner contacted me with apologies but with NO Senior Friendly suggestions. I have suggested the hand held menu with a check list option to both Subway Corporate and the owner. If you have similar experiences at a Subway, please complain to Subway via www.subway.com/ " rel="nofollow" /> www.subway.com with your receipt information i.e. Store No., Location, and Clerk ID info. The Subway clerks need training and patience in assisting Seniors when they order. The franchise owners should be made aware of this lack of compassionate service. Cordially, baroque Posted by baroque My experience has been different. I have never had a problem until a couple of weeks back when I stopped at a new Subway just outside of Austin on my way home. There was a family there to eat and instead of them being in line to order most of the family was sitting at the table and telling the father what they wanted. He had to keep looking back and asking them what they wanted. A second worker finally took my order but by the time I finally got my toasted sandwich it was cold. That's because that family took so long in deciding what they wanted on their sandwiches, lettuce, tomato, mayo, mustard etc. Maybe your waiter was just having a bad day. We all have one every now and then. Since you posted here I take it you have a computer. You can find Subway's menu on their web site. If you know which Subway restaurant you are going to you can also order online (Not available at all Subway's). The below information comes from the Subway web site. Don't stand in line... Order Online! You can now place your order online and have it ready when you get to your local SUBWAY. I am 62. |
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Re: Subway Restaurants Are Not Senior Friendly
posted at December 19, 2011 3:10 PM EST
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Posts: 1
First: December 19, 2011 Last: December 19, 2011 |
I agree with you. That isn't the only place we are treated badly. Ever had to use the handicapped bathrooms/ It seems everytime I needed to get my husband in one, an employee would be using it and taking their time. I complained, but it doesn't matter. They could care less. I hope that what goes around comes around when they get old. Not very Christain like, but give me a break. |
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Re: Subway Restaurants Are Not Senior Friendly
posted at December 19, 2011 9:24 PM EST
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Posts: 1
First: December 19, 2011 Last: December 19, 2011 |
I have a very different story to tell. My husband and I recently visited the Subway at a local Walmart store for their meat ball sandwich, on special that week. When we arrived they told me the meatballs were still cooking and would be ready in 20 minutes. We took a walk around the store to pass the time, and when we arrived back there was quite a line. The young man working saw us and told the people in line that he would have to serve me first as we had been waiting for the meatballs. Everyone was very nice and i appreciated the fact that we did not have to stand in line again. I am 80 years old and my husband is 86.
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Re: Subway Restaurants Are Not Senior Friendly
posted at December 20, 2011 3:22 PM EST
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Posts: 894
First: January 25, 2008 Last: December 17, 2012 |
In Response to Subway Restaurants Are Not Senior Friendly: I feel very strongly that Subway should be more 'Senior Citizen Friendly'. After all, the generation that grew up as customers at Subway are soon approaching Senior Citizen status. I am 59 years old. I recently patronized a Subway restaurant with my parents who are 87 and 89 respectively. I needed to assist my parents in choosing the sandwich they wanted, the bread, toasted/not toasted, type of cheese, and vegetables to be added with dressings. This took time and the Subway clerk was not happy that we were not deciding fast enough. There was no one behind us but still the clerk was annoyed. I assisted my parents in carrying the sandwiches to their table and setting up; this also annoyed the clerk. When I returned to the counter she was rude to me. Should Subway initiate a 'Senior Assistant' position, Volunteer or paid to help Senior navigate through their cumbersome ' senior unfriendly' ordering process? How many of you have had a similar experience at a Subway? Hopefully, in the near future all Subway locations will develop a hand held menu and a check off list so the elderly customer can sit and read the menu and choose what they want in a more dignified manner. I filed a complaint via the info on my receipt to Subway headquarters. They replied to me and they forwarded it to the Store Owner. The owner contacted me with apologies but with NO Senior Friendly suggestions. I have suggested the hand held menu with a check list option to both Subway Corporate and the owner. If you have similar experiences at a Subway, please complain to Subway via www.subway.com/ " rel="nofollow" /> www.subway.com with your receipt information i.e. Store No., Location, and Clerk ID info. The Subway clerks need training and patience in assisting Seniors when they order. The franchise owners should be made aware of this lack of compassionate service. Cordially, baroque Posted by baroque |
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Re: Subway Restaurants Are Not Senior Friendly
posted at December 26, 2011 11:48 AM EST
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Posts: 249
First: June 22, 2010 Last: February 20, 2013 |
In Response to Subway Restaurants Are Not Senior Friendly: Why didn't you go online and help them decide BEFORE you went to the restaurant? That's a simple solution. The Subway restaurants are very senior friendly giving discounts etc. You had a bad experience with ONE person so you condem a whole restaurant chain....I think that's really too much! |
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Re: Subway Restaurants Are Not Senior Friendly
posted at June 17, 2012 11:50 AM EDT
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Posts: 7
First: June 17, 2012 Last: June 19, 2012 |
I don't go to Subway, but not because of their attitude. For one, I never liked their food, and for another, If I want a sub (or hoagie, hero, grinder or (insert regional name here). I have plenty of local options that blow Subway out of the water. OMG, even the Deli counters in the local Publix Stores here in FL put together sub sandwiches. I have numerous other sub shops in my area, and a huge Italian specialties grocery that makes killer subs. Subway? Not a chance! |
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Re: Subway Restaurants Are Not Senior Friendly
posted at July 29, 2012 11:37 AM EDT
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Posts: 3
First: July 29, 2012 Last: July 29, 2012 |
In Response to Subway Restaurants Are Not Senior Friendly: [QUOTE]I feel very strongly that Subway should be more 'Senior Citizen Friendly'... Barogue: Your experience is unfortunate, but making a general criticism of all such restaurants based on one experience with one clerk is not a realistic approach. Where possible, I generally stand back from the counter until deciding on what I want to order before going up to the counter. Perhaps the best advice is for you to report your experience to the manager of that store. Give them a chance to correct the error! Ordering online in advance sounds like a good idea, but it is not always practical. |
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Re: Subway Restaurants Are Not Senior Friendly
posted at August 3, 2012 1:29 PM EDT
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Posts: 1
First: August 3, 2012 Last: August 3, 2012 |
My husband and I frequent Subway restaurants about 2 times a month. I always marvel at the patience of the clerks, listening to me and my husband ordering two entirely different sandwiches, one with, one without, one with, one without....you know what I mean! The clerks are always respectful and we actually end up giving them a nice tip for being so patient with us. My husband is almost 70 and I am @#$%^ (oops, computer glitch!) |
Forums » Food » Healthy Eating » Subway Restaurants Are Not Senior Friendly
