If someone offered you a $600 camera for free, you'd probably suspect a catch. But what if it was just really inexpensive, say $30? Operators of online "penny auction" sites say there is no trick, that their customers really do get great deals, like a 95 percent discount on an expensive camera. But are they telling the whole truth?
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"No," says Colleen Tressler of the Federal Trade Commission. Her agency recently issued a consumer alert, warning about the pitfalls of penny auction websites. "Consumers get into problems because penny auction sites don't work like other auctions that the consumer may be familiar with," Tressler said.
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Hundreds of penny auction websites now populate the Web, and they all work very differently than more conventional online auctions, such as eBay. "In a penny auction, the site owner posts sale items and you pay to bid," Tressler said. "And, unlike a traditional auction, where only the winning bidder pays anything, penny auctions require you to pay before, and as, you play."
With penny auctions, you will pay some money for every item you bid on whether you win the auction or not. Many sites require that you pay a fee just to register for their site. After that, you have to buy a "bid package." For example, you could purchase 50 bids for $50. Once the auction starts, the price of the item starts at zero. Each bid bumps up the price a penny and resets a countdown clock. The end game is to be the highest bidder when the clock runs out.
"The penny auction sites make their money off of the bids, not the sale of the product," Tressler said. "Of all the people making bids on a product, only one of them will actually get the opportunity to purchase it."
In other words, that $30 camera represents 3,000 bids. At a dollar a bid, the website could take in $3,000 on that auction item; not a bad haul for a $600 camera. However, even if you are the winner, you will likely end up paying more than the final sale price, depending on how many bids you submitted along the way. For example, if you placed 100 bids at a dollar each, your out-of-pocket will be $130. Still a good deal, but not as fantastic as it might appear at first.
Tressler said the FTC also found evidence some auctions may be rigged. "Some unscrupulous auction sites use computerized bid bots or human shills to automatically push up the bid prices. That keeps the clock ticking, and forces you into a bidding war to stay in first place ... and paying more money in bid fees," she said.
If bidding against a computer isn't challenge enough, the FTC listed several other problem areas for penny auctions, including:
Time lags: Many complaints about penny auctions involved late shipments, no shipments or shipments of products that aren't the same quality as advertised.
Misleading Language: Terms like "bonus bids" might suggest that bids are free, but really aren't.
Hidden costs: In addition to bidding costs, many penny auction sites charge fees for membership, ongoing subscriptions or shipping. The FTC found that terms and conditions are often difficult to find on the websites.
In our research, On Your Side also discovered evidence that penny auction sites are targeting seniors via search engine optimization with special pages tagged "seniors-seniors-elderly" and "elderly-seniors." (Tip for website operators: Most of us aren't too pleased to be referred to as "elderly.")
Given the potential pitfalls, penny auction sites leave a lot to be desired as honest options for smart shoppers: for every "winner" there are multiple "losers." On the other hand, playing the bidding game can be entertaining — making them more akin to gaming sites or lotteries than legitimate online vendors. Our recommendation — be cautious, keep track of your real expenses and have a good time ... you might just win something.
Ron Burley is the author of Unscrewed: The Consumer's Guide to Getting What You Paid for.
Also of interest: A survey con can cost you big. >>
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