Take AARP’s Smart Driver course and you could save money on your car insurance. Learn more



Think You Know AARP Caribbean Cruise Sweepstakes

Money & Work

Contests and

Safe Driving in 2014 Sweepstakes

Learn how AARP Driver Safety can help you stay safe—and enter for a chance to win $1,000. See official rules. 

Driver Safety

Piggy bank on the road - AARP Driver Safety

Take the new AARP Smart Driver Course!

AARP Books

Visit the Money Section

Enjoy titles on retirement, Social Security, and becoming debt-free.

Jobs You Might Like

most popular


Ask Sid

TV, Cellphone Companies Top Consumer Complaints

New-car dealers and banks also high on the list

Q. Which industries generate the most consumer complaints?

See also: New federal database displays consumers' product safety complaints.

A. Cable and satellite television providers took that dubious honor in 2010 complaints filed with the Better Business Bureau, followed by cellular phone companies, new-car dealers and banks.

But each of those industries generated fewer complaints than the previous year, when cellphone companies garnered the most gripes, followed by cable and satellite TV companies.

And all of those industries improved their complaint "resolution rates" compared with 2009.

Rounding out the top 10 industries generating the most complaints last year: Collection agencies, used-car dealers, auto repair and service providers, furniture retailers, Internet retailers and mortgage brokers.

Meanwhile, collection agencies generated 11 percent of complaints to the Federal Trade Commission (FTC) last year, more than any other industry. Among categories of complaints to the FTC, collection agencies fell second only to identity theft, which comprised 19 percent of filed complaints.

Other industries in the FTC's top 10 list included Internet services, shop-at-home and catalog sales, Internet auctions, telephone and mobile services, and credit cards.

Consumers can file complaints to the FTC online.

Sid Kirchheimer writes about consumer and health issues. Have a question for Sid Kirchheimer about a new product, a new kind of bank account? Check out the Ask Sid archive. If you don’t find your answer there, send a query.

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts


Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.

The Cheap Life

Jeff Yeager Cheap Life Ultimate Cheapskate AARP YouTube web series save money

Catch the latest episode of The Cheap Life starring Jeff Yeager, AARP's Ultimate Cheapskate. Watch

Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

Life insurance: you are covered rain or shine

Exclusive annuities for members from AARP Lifetime Income Program from New York Life.

AARP Credit card from Chase

Members can get cash back rewards on purchases with the AARP® Credit Card from Chase.

Homeowners Insurance
Member Benefits

Join or renew today! AARP members receive exclusive member benefits & affect social change.