The glue had barely dried on AARP member Theresa Bolyard's new floor when things started to come apart. Installed in January 2008, the hardwood quickly began to buckle. Over the next few years, Bolyard's attempts to mend the $22,000 project in her Volcano, Calif., home were frustrated by pointing fingers. Neither the retailer who sold the wood nor the contractor who installed it would take full responsibility for the fractured flooring. … Back to Article
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