Alert
Close

You could save thousands with the AARP Auto Buying Program. Learn more

Highlights

Open

You and Your Town Contest-You could win an AARP RealPad

AARP Auto Buying Program

Contests and
Sweeps

$10,000 Winter Escapes Sweepstakes

Beat the cold and cozy up to a chance of winning $10,000! See official rules.

Driver Safety

Piggy bank on the road - AARP Driver Safety

Take the new AARP Smart Driver Course!

AARP Books

Visit the Money Section

Enjoy titles on retirement, Social Security, and becoming debt-free.

Jobs You Might Like

most popular
articles

Viewed

Pay Down Your Debt Challenge

Credit Card Negotiation 101

If you're looking to lower your rate or waive a fee, here's how to ask

Pay Down Your Debt Challenge Icon

En español | Have you ever tried negotiating with credit card companies only to wind up frustrated because they wouldn't budge?

See also: AARP's Credit Card Payoff Calculator.

Sometimes, one easy phone call is all it takes to get the interest rate on a credit card lowered. In other cases, you have to be far more persistent to achieve what you want — whether that's getting a lower rate, having late fees eliminated or requesting a waiver of over-the-limit charges.

If you have a solid payment track record, you likely have more wiggle room to negotiate with a creditor. But even if your credit record isn't perfect, here are 10 tips to help you negotiate a better deal from your credit card company.

1.  Call in the morning
Don't call at the end of the day when customer service representatives are tired, stressed and have been dealing all day with irate cardholders. Also avoid calling on the weekends. There may not be a supervisor on duty if you need one.

2.  Be polite in making any requests
Get the conversation off to a good start by using good manners. Say "hello" or "good morning" to the person you're talking to and call her by name, as in "Good morning, Amanda, this is Elaine Jones, I'm calling about my account." Make sure your tone sounds like you are making requests, not demands. Be friendly and conversational, not adversarial, to establish a good rapport and get the cooperation of the person on the other end of telephone.

debt challenge negotiating with credit card companies mature man on phone with credit card

— Photo byL: Jeremy Maude/Getty Images

3. Request to speak to a supervisor if necessary
If you get nowhere with the person you're talking to, don't be afraid to "escalate" your phone call by asking to speak with a supervisor. Even if the conversation isn't confrontational or negative, you may require a manager, because some employees will say they don't have the power to honor your request.

Next: If you've been a loyal customer, let 'em know. >>

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts

Processing

Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.

Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

Life insurance: you are covered rain or shine

Exclusive annuities for members from AARP Lifetime Income Program from New York Life.

AARP Credit card from Chase

Members can get cash back rewards on purchases with the AARP® Credit Card from Chase.

Homeowners Insurance
Member Benefits

Join or renew today! AARP members receive exclusive member benefits & affect social change.

Being Social

featured
Groups

Hand holding credit cards

Pay Down Your Debt Challenge

Join our challenge July 18-Aug. 14 and start your debt-free journey. Discuss

savingchalleng

Savings Challenge

Have the gift of thrift? Share your tips. Discuss