Alert
Close

Top the Trizzle leaderboard by 5 p.m. Friday to win a $100 gift card! Learn more

Highlights

Open

Contests and
Sweeps

Safe Driving in 2014 Sweepstakes

Learn how AARP Driver Safety can help you stay safe—and enter for a chance to win $1,000. See official rules. 

Driver Safety

Piggy bank on the road - AARP Driver Safety

Take the new AARP Smart Driver Course!

AARP Books

Visit the Money Section

Enjoy titles on retirement, Social Security, and becoming debt-free.

webinars

Learn From the Experts

Sign up now for an upcoming Money webinar or find materials from a past session. 

Jobs You Might Like

most popular
articles

Viewed

Ask the Experts: Stop Harassment From a Debt Collector

Q. I've fallen behind on my credit card bills. A bill collector has been calling me numerous times each day and harassing me for payment. If I could make a payment, I would. It doesn't help to have someone yelling at me on the other end of the phone. What are my rights in this situation?

A. Debt collectors are not permitted by law to harass or abuse consumers from whom they're trying to collect a payment. But clearly, not all collectors comply with the law. The Federal Trade Commission says debt collectors have been the industry most complained about by consumers for many years.

First, you should write a "cease" letter to the collector demanding that the harassment cease immediately. Keep a copy. Send the letter by certified mail and request a return receipt. The National Consumer Law Center has a sample letter to a creditor on its website.

If the harassment continues, write to the government agencies responsible for enforcing laws that prohibit debt collection abuse, including your state attorney general’s office and the FTC. You can call the FTC at 1-877-382-4357 toll-free, or send a letter of complaint to the Consumer Response Center at the Federal Trade Commission, CRC-240, Washington, DC 20580.

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts

Processing

Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.

The Cheap Life

Jeff Yeager Cheap Life Ultimate Cheapskate AARP YouTube web series save money

Catch the latest episode of The Cheap Life starring Jeff Yeager, AARP's Ultimate Cheapskate. Watch

Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

AARP Credit card from Chase

Members can get cash back rewards on purchases with the AARP® Credit Card from Chase.

AARP Financial Services

Info on saving for education from AARP® College Savings Solutions from TIAA-CREF.

Member Benefits

Join or renew today! AARP members receive exclusive member benefits & affect social change.