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En español  |  Last March, Robert Jones went to Mac Churchill Acura in Fort Worth, Texas. He didn't need a new car; he was just redeeming a free-gift notice received in the mail. But five hours later, Jones, then 83, traded in his Ford Explorer for a 2009 Acura MDX. The dealership charged him $48,000 — thousands more than most MDXs sold for new. The book value of that model? Low 30s. After Jones' daughter, Jan Duran, found out, she met with Mac Churchill. "I explained that my father was recovering from a mild stroke," she says. But Churchill wouldn't roll back the deal. So, Duran returned the car to a different Acura dealer, to be resold at auction (likely at a big loss, which Jones would be responsible for paying), and wrote to On Your Side. … Back to Article

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