Alert
Close

Help those devastated by the Oklahoma tornadoes. Click here to donate today and AARP will match your gift

AARP Membership: Just $16 a Year

Highlights

Open

Dunkin' Donuts

Members receive a Donut with purchase of a L or XL beverage

Social Security Calculator

What will your Social Security benefits pay out?

Savings Icon

Tanger Outlets

Access to a free coupon book

Technical Icon

Black Community

How to live your best life

Job Tips for Workers 50+

Hear insights from hiring employers

Contests and
Sweeps

You Could Win $50,000!

Plus you’ll get free tips and tools to help you find your perfect path to retirement
See official rules.

PROGRAMS

AARP Foundation Tax-Aide

You can get free, face-to-face tax assistance nationwide.

Free Lunch Seminar Monitor Program

Attend investment seminars and tell us what you find.

Money Matters Tip Sheets

Download and print out these PDFs to help with your financial matters.

AARP
Bookstore

Visit the Money Section

Enjoy titles on retirement, Social Security, and becoming debt-free.

webinars

Learn From the Experts

Sign up now for an upcoming Money webinar or find materials from a past session. 

Jobs You Might Like

most popular
articles

Viewed

Recommended

Commented

Return Policies of Major Retailers

Store rules vary for deadlines, fees, receipts

  • Text
  • Print
  • Comments
  • Recommend

With a number of stores tightening their return policies this holiday season, here are the requirements of some major retailers:

Amazon: 30-day deadline for unopened books, CDs, DVDs, video games and software; partial refund after 30 days on other items. Kindle e-book reading devices cannot be returned after one-month trial ends.

Best Buy: 14 days for computers, monitors, projectors, camcorders, digital cameras and radar detectors; 30 days for other products with original receipt and photo ID. A 15 percent restocking fee will be charged for opened notebook computers, projectors, camcorders and other products, 25 percent charge for returned special orders and appliances.

Costco: Open-ended time on most items, with 90-day window for cash refunds on TVs, projectors, computers, cameras and other electronic products. A receipt is not required because a membership card is linked to every purchase, but members have to make the returns.

Home Depot: 90 days for most items; 30 days for air conditioners, gas-powered equipment and holiday decorations. Receipts may not be necessary if payment was by check, credit card or debit card. Holiday trees and plants are not returnable; special orders and their cancellation before delivery are subject to a 15 percent restocking fee.

Kohl's: No time limit with a receipt; without a receipt you may be given a replacement product, store credit, a refund or a credit to a Kohl's charge account. Online purchases must be returned by mail using the Return & Exchange form that came with the order.

Sears: 90 days on most items and 30 days for home electronics, mattresses, air conditioners, gas-powered equipment and other products, with a receipt or e-mail confirmation of the purchase and with original packaging. There is a 15 percent restocking fee on electronics returned without the original box or lacking accessories. It also applies to such products as mattresses, big appliances and sporting goods.

Target: 90 days with receipt unless purchase was with a check or a credit, debit or gift card; items must be unused and with original packaging. A 15 percent restocking fee applies to portable electronics.

Toys "R" Us: 90 days for most items with receipt and 45 days for certain other items, including unopened video games and music. Receipt or online packing slip required. Items purchased online but returned to stores are refunded with credit for merchandise.

Wal-Mart: 90 days for most items; 15 for camcorders, digital cameras and computers. Returns without receipts are accepted, but more than three returns in 45 days will require a manager's approval.

Sid Kirchheimer writes about health and consumer issues.

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts

Processing

Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.

You must be signed in to comment.

Sign In | Register

More comments »

the ultimate cheapskate

The Cheap Life

Jeff Yeager Cheap Life Ultimate Cheapskate AARP YouTube web series save money

Catch the latest episode of The Cheap Life starring Jeff Yeager, AARP's Ultimate Cheapskate. Watch

Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

AARP Credit card from Chase

AARP® Visa Signature® Card from Chase - Cash back on every purchase.

financial products

Member access to financial and insurance products and services at AARPfinancial.com.

Member Benefits

Members receive exclusive member benefits & affect social change. Renew Today

Being Social

featured
groups

Hand holding credit cards

Pay Down Your Debt Challenge

Start your debt-free journey. Discuss

savingchalleng

Savings Challenge

Have the gift of thrift? Share your tips. Discuss