En español | Getting what you want from a corporate customer-service department is a lot like arguing with a teenager. You need to have a plan, stick to the facts, stay calm and know that you might lose.
See also: Know when to quit.
That being said, the four-point checklist I use when advocating on behalf of AARP members can help you significantly increase your odds of coming out ahead in a product or service dispute.
Even if you've already called customer service and been turned away, all is not lost.
Before you try again, test yourself against my checklist. You should be able to answer yes to all four questions: … Back to Article
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