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How to Notify AARP About a Deceased Member

We’re Here to Help

AARP extends our deepest sympathies to you and your family for your loss. We understand there are so many tasks to take care of — and that includes stopping unwanted mail. We’ll do our part to make that easier as you get your affairs in order. Below are a few ways you can cancel or transfer your loved one’s AARP membership account. However you reach out to us, we’ll follow up to confirm by letter or email — your choice.

   

Give Us a Call

You can call us toll-free at 888-980-9483 and talk with a friendly specialist who’s ready to help. The Member Relationship Associate who answers can quickly cancel or transfer the account of a family member or spouse who died.

Send Us an Email

You’re welcome to send us an email at member@aarp.org instead of calling. Please put “Deceased member account” in the subject line. Your message should include:

  • Name and address of the deceased member and either the birth date or membership number
  • Your name, your relationship to the deceased member (for example ‘spouse’) and your email or home address

Mail Us a Letter

You may send a cancellation or transfer request by standard mail in a note to the address below. Please include the same information listed above under the Email instructions. 

AARP
3200 East Carson St.
Lakewood, CA 90712
Attn: Deceased Notification

What Happens to the Account?

If there is a spouse or partner listed on the account, we’ll automatically transfer the membership to his or her name. If you contact us to simply cancel the account of the member who died, we will only use your contact information once to send you a confirmation of your request. We will not use this information for future mailings from AARP or from any of our providers.

We will also notify our member benefit providers (those businesses that offer products and services to our members) that the account has been canceled or transferred. Please know it may take up to 6 weeks to transfer the account or up to 12 weeks to fully update all systems related to account cancellation. We apologize for any mail you may receive from us in the meantime that’s related to the membership.

What About Other AARP Insurance and Benefit Programs?

If your loved one was enrolled in or insured through some of AARP-endorsed insurance or member benefit programs, please contact these providers directly to inform them of your loss so they can cancel or transfer the account.

AARP’s privacy policy does not allow us to disclose whether the deceased member was enrolled in one or more of these programs.
For your convenience, the most popular service providers are listed below. Additional provider contact information can be found in the AARP Member Benefits Guide.

For your convenience, the most popular service providers are listed below. Additional provider contact information can be found in the AARP Member Benefits Guide.

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