When older persons and their families seek long-term care services--in their homes, in residential settings, or in institutions such as nursing homes--their search for information about their options is often frustrating and confusing. A number of states have been developing information and assistance (I & A) systems that try to address these problems.
States differ considerably in their approaches to developing such systems. In this AARP Public Policy Institute report, Susan C. Reinhard and Marisa A. Scala of the Institute for the Future of Aging Services tell how Indiana, New Jersey and Wisconsin have tackled this task. (38 pages)
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