Community Lockbox Program Provides Security In Case of Emergency

Typically, lockbox program participants provide emergency contact information, medical information, doctors’ names, burglar alarm codes and pet information. The data may be stored inside the lockbox or in the emergency department’s computer system, so it can be retrieved at a moment’s notice.

Community programs frequently provide lockboxes free to those who qualify. Some request a one-time fee, ranging up to $150, from those who can afford it. In some communities, grants from hospitals or civic organizations help underwrite the programs.
In many communities, commercial buildings have lockboxes so police and fire departments can gain entry if a security or fire alarm goes off in the middle of the night. Local emergency departments can advise citizens if these programs are available for homes, too. Realtor associations are also involved in some residential lockbox programs. One of the largest is in the Phoenix area, where more than 700 lockboxes have been placed over the past seven years.

In Sedona, Ariz., a program is run by the Sedona Verde Valley Association of Realtors. Ann Ziller, who heads the program, personally installs lockboxes on homes and then makes sure the seven different fire districts in the association’s region are aware of where a lockbox is located. Although real estate agents participate in the organization and installation of the lockboxes, only rescue units—not real estate agents—have keys that fit the boxes.

The association received a grant from the state and from several companies to pay for the boxes. The vast majority of people with lockboxes receive them free.