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2008 Survey of Mississippi Residents 18+ on Electric Utilities

by Terri Guengerich, AARP Knowledge Management, AARP Research, December 2008

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In response to its commitment that consumers, especially those with low incomes, have access to reasonably priced and highly reliable electricity, AARP’s Mississippi State Office commissioned this survey to explore the views and experiences of Mississippi residents age 18+ about their electricity services.

The telephone survey found that:

  • While 44 percent of Mississippi residents age 18+ are satisfied with their electricity service, 66 percent believe they pay too much for it.
  • Over eight in ten respondents say they would support the establishment of a public utilities consumer advocate to support and protect residential customers. In addition, survey respondents overwhelmingly support a wide variety of other laws or requirements.
  • Seventy-six percent say they support a weatherization program; eighty-two percent of these supporters would still support such a program, even if they had to pay an additional $1 a month.
  • Seventy-three percent of respondents say they would also support an energy assistance program, and eighty-five percent of these supporters would still support the program, even if it cost them an additional $1 a month.

A random sample of 800 Mississippi residents age 18+ completed the survey between October 31 and November 10, 2008. Respondents lived in the service territories of Entergy Mississippi or Mississippi Power. For more information, contact Terri Guengerich at 202-434-6306. (14 pages)