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Why You Shouldn't Drop Your Landline Just Yet

Cellular and Internet-based phone service can delay first responders

Susan Odom of Atmore, Ala., believes she would have choked to death if she hadn't dialed 911 on a traditional copper wire landline. A 911 call from a cellular phone or an Internet-based Voice over Internet Protocol (VoIP) service often requires routing the call to the correct emergency response center, which can cause delays for first responders when every second counts.

"If you call 911 from a landline, you get several advantages," Odom said on her local newspaper's website of the 2009 incident. "First, the call shows up on a computer screen in the correct 911 center. The screen shows a map and exactly where the call is coming from, the address and the name of the residence. Should the caller be unable to speak, get confused or not know where they are, the 911 screen shows EMS … right where to go."

While "tech-savvy seniors can save money by switching to mobile and Internet-based services," Santanam says, he recommends keeping a landline as a plan B: "It's important to gauge the age-related changes and the convenience of keeping things simple. Given that all seniors are most familiar with landlines, it should be either the first option or the emergency backup option."

Since copper lines are self-powered, "it makes even more sense," for older people in rural communities or areas prone to storms to resist offers from cable, cellular and satellite companies, Santanam says. "In case of bad-weather conditions, landline phones are much more likely to be available," he says. "For example, satellite-based Internet services in rural areas can have outages during storms." And cellular towers can be vulnerable to losing power in natural disasters, as occurred during Hurricane Sandy.

"If they don't have enough backup battery power for these towers, your cell services will disappear," says Barbara Cherry, a professor in the telecommunications department at Indiana University and a former senior counsel at the Federal Communications Commission's Office of Strategic Planning & Policy Analysis.

"Reverse 911 calls" — prerecorded robocalls that enable authorities to notify people about imminent dangers such as tornados — don't automatically contact cellular or VoIP phones.

"Landline carriers are required to provide the phone numbers of their customers to local reverse 9-1-1 systems," writes Carmelita Miller on the website of the Greenlining Institute, a think tank in Berkeley, Calif. Cellphone users and VoIP customers generally must sign up to receive emergency alerts.

Harold Feld, senior vice president of Public Knowledge, a consumer watchdog organization in Washington, D.C., says that abandoning a landline to save a few dollars per month can prove costly. "Unlike traditional phones, there's no mandatory quality of service for any of the newer technologies," says Feld. The quality of VoIP and cellphones is "very variable," he says. Medical alert services and remote monitoring of medical devices such as pacemakers that are designed for traditional landlines may or may not "work on an IP substitute and will absolutely not work on wireless," he says.

Feld says landlines could become an endangered species. AT&T and Verizon, the two largest landline providers, are eliminating some landlines because maintaining them is less profitable than providing wireless or VoIP services.

"In a country where we have an increasing number of elderly who need to make sure that medical device and medical alert services work, who need the superior voice quality," says Feld, "how do we make sure they are protected? That's a very big question right now."

David Wallis is a freelance writer for AARP Media.

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