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AARP Survey of Colorado Residents Age 40+: Summary of Opinions on Telecommunications Issues

This survey of Coloradoans ages 40 and older was conducted to gauge their experiences with and opinions on landline and wireless telephone service as well as their support for protecting consumers and ensuring federal and state oversight of all telecommunications services.

Key findings include: 

Landline Use:

  • Most Coloradoans (60%) age 40 and older currently have landline telephone service in their homes.
  • The majority (73%) of Colorado landline users age 40 and older have used this type of phone service for 15 years or more. An additional 19 percent say they have had landline phone service, “As long as I can remember”.
  • Most (73%) Coloradoans age 40 and older say they are not too or not at all likely to disconnect landline service in the next 12 months. 

Cellular Phone Use:

  • Most Coloradoans (92%) age 40 and older own a cell phone.
  • Nearly two thirds (64%) of older cell phone users in Colorado say their primary reason for having cell phone service is convenience and being able to make calls from anywhere.

Lifeline Telephone Assistance Program:

  • Only one percent of older Coloradoans are enrolled in the Lifeline Telephone Assistance Program.

Consumer Protections:

  • Approximately three-fourths (76%) of landline service users age 40 and older in Colorado strongly or somewhat agree with having consumer protections that apply to all landline services regardless of the type of technology that is used to deliver the service to consumers.

This combination of landline and cellular random digit dial (RDD) survey was conducted by Woelfel Research, Inc. between December 24, 2012 and January 15, 2013 and yielded 407 complete interviews. For more information, contact Jennifer Sauer at 202-434-6207.

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