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My Mother Doesn't Like Her Nursing Home

5 rules for handling common problems and complaints

When a family member moves into a nursing home, you quickly learn that your role as a caregiver changes significantly. Instead of monitoring daily details of your loved one's life, you become an advocate, a voice to help ensure the quality of care. In the course of this, you may hear complaints from your loved one that she isn't happy or getting what she needs. But how do you distinguish things you can fix from the ones you can't, or which ones aren't even justified? To help mitigate problems — and to solve them — follow these five rules. … Back to Article

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