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Help and Frequently Asked Questions

General Questions

How can I learn more about options to volunteer in my community?

Visit our Make A Difference/Volunteering site to learn how you can serve your community by putting your time, skills and experience to good use.

How can I help make a difference regarding today's issues?

To learn about becoming an AARP Activist, please visit the AARP Advocacy Center site.

How can I find out about AARP activities in my state or local area?

For the latest information about news, events and activities in your state, please visit our AARP In Your State page.

What is a Reverse Mortgage?

A reverse mortgage is a loan against your home that you do not have to pay back for as long as you live in your home. For more information, please visit AARP's Money site.

How can I get telemarketers to stop calling me at home?

Contact the Federal Trade Commission (FTC) and have your phone number placed on their National Do-Not-Call Registry. You can register online on the FTC website or call 1-888-382-1222.

How can I find out more about the AARP Foundation and ways to contribute to it?

The AARP Foundation is the philanthropic arm of AARP. It is a catalyst for social change and a champion for people ages 50+. To learn more, please visit the AARP Foundation site.

How can I request an AARP speaker to come to my event?

To request a speaker for your next event, please complete the speaker request form.

More questions?

If your question has not been answered here, please contact us.

Managing Your Membership Account

Can I update my account information online?

Yes. From the My Membership area of the site, scroll down to the  “Manage My Account” area and select  "Quick Links for Members." This is where you'll be able to update your name, address, phone number, email address or spouse/partner information.

Can I get a replacement membership card?

Yes. The membership card page provides step-by-step instructions for requesting a replacement card and printing a temporary card. 

I'm receiving two copies of the magazine. How can I correct this?

For any changes to the number of copies you are receiving of any of our publications, please call 1-888-OUR-AARP (1-888-687-2277) Monday–Friday, 7 a.m. to 11 p.m. ET or send an email to

Is it possible to process a gift membership online?

Yes. From the My Membership area of the site, go to the "Membership Information" area under Other Types of Membership, and select Gift Membership.

What is the magnetic stripe on the back of the card for?

  • The magnetic stripe and bar code on the back allows providers and AARP to verify that you are an active AARP member. 
  • This AARP membership card with magnetic stripe and bar code makes it easier to take advantage of the discounts and programs AARP offers.
  • AARP is always looking for ways to improve membership and bring you more value. Place the new AARP card in your wallet, and present it whenever you take advantage of your member benefits.

Are there plans to expand where the AARP membership card will be accepted?

Yes. We will continue to expand the number of retailers that accept the AARP card to bring you the most value for your membership. Work is in progress to have your new card accepted at AARP activities and events, so stay tuned!

Can any personal or financial information be compromised when scanning/swiping this card?

  • Only your name and membership number is associated with your membership card. 
  • There is no financial or sensitive personal data associated with your card.

Will a lost/stolen card be deactivated to prevent unauthorized use?

  • If you lose your membership card, we will replace it with a new one.
  • Only your name and membership number is associated with your membership card.
  • There is no financial or sensitive personal data associated with your card.

How do I notify AARP about the death of a member?

We are sorry for your loss. To notify AARP about the death of a member, you can call our special toll-free number 1-888-980-9483, Monday–Friday, 7 a.m. to 11 p.m. ET, to quickly transfer or cancel the membership account of your loved one,

or send an email to with:

  • Name of the deceased member, either their birth date or membership number and their address. 
  • Your name, relationship to the deceased member and your email or address

If you contact us to simply cancel the account of the deceased member, we will only use your contact information to confirm your request. We will not use your contact information for future mailings from AARP or from any of our Providers.

Or write to us using the address below and provide the same information listed above.

3200 East Carson St.
Lakewood, CA 90712
Attn: Deceased Notification

Click here to learn more.

What can I expect when notifying AARP about death of a member?

Please know it may take up to 12 weeks to fully update all systems related to the account. We apologize for any mail you may receive from us related to this membership in the meantime.

Click here to learn more.

More questions?

If your question has not been answered here, please contact us.

Membership Benefits

What benefits and services are included in my AARP membership?

As an AARP member you have access to a wide range of benefits and services that include programs, information, discounts, and other resources to help you make the most of life after age 50.  For more information, please visit the Member Benefits area of our site.

What are the benefits of an National Retired Teachers Association membership?

NRTA is a division within AARP that serves the interests of educators and others interested in learning for life. NRTA members enjoy full access to all benefits and services enjoyed by members of AARP.

Does AARP offer health care insurance for members aged 50–64?

Yes. Please visit our Health Products site for information about individual major medical health insurance and hospital indemnity plan options.

What is the My Benefits Snapshot?

View all the great benefits you’re receiving from AARP in one place! When you use your AARP membership card at participating providers, AARP events or simply engage with AARP, you can track your savings and activity online with the My Benefits Snapshot. To view your snapshot, go to

Will all my AARP benefits and savings appear on My Benefits Snapshot?

Eventually AARP would like to show all the benefits and savings you receive from your membership on the snapshot. This program is still growing, and over time the My Benefits Snapshot will be expanded to show additional savings and services. Please note due to privacy concerns your My Benefits Snapshot will not display any healthcare related services. Some savings data may take months for processing before being displayed, and not all savings data may be available. Your snapshot updates on a quarterly basis.

Can you mail me My Benefits Snapshot?

Unfortunately, at this point in time we cannot mail a My Benefits Snapshot. If you have questions about your savings, please call AARP customer service at 1-888-687-2277, or you may sign on to your account using any computer.

More questions?

If your question has not been answered here, please contact us.

AARP Publications

Where do I send letters to the editor for the magazine?

Send your personal comment or question to AARP The Magazine editors via email to: or via paper mail to: Letters, AARP The Magazine, 601 E St. NW, Washington, DC 20049

More questions?

If your question has not been answered here, please contact us.

Programs and Assistance

How can I find the nearest AARP Driver Safety class in my neighborhood?

For information about class schedules or to enroll, please visit the AARP Driver Safety Program site, or call 1-888-AARP-NOW (1-888-227-7669).

How can I get help with my taxes?

The AARP Tax-Aide Program is available Feb. 1 through April 15 each year. For full details, visit our AARP Tax-Aide site.

What assistance does AARP offer regarding the death of a member?

  • Please visit our Grief and Loss webpage to learn more about saying goodbye, keeping memories alive, coping with grief and finding renewal through loss.
  • Join AARP’s online grief community to get support and share tips with others who have recently lost a loved one by joining AARP’s online community.

Click here to learn more.

Does AARP provide information for grandparents about visitation rights?

Both the AARP Foundation Grandparent Information Center (GIC) and our Grandparenting site offer resources for grandparents raising grandchildren or who are experiencing visitation issues.

How can I learn more about caregiving or long-term care?

Please visit our Caregiving and Long-Term Care sites for helpful articles and information. 

What should I look for in a living trust?

Please be aware that AARP does not endorse any living trust product or company. For helpful tips and information about living trusts, visit our Estate Planning site.

How do I request a Social Security statement?

You may request a statement by visiting the Social Security Administration (SSA) website or by calling the SSA at 1-800-772-1213. Other useful SSA sites include: Request a statement online; download a paper version of the statement request form (SSA-7004); or find a local Social Security office.

How do I get help locating my unclaimed pension?

The Pension Benefit Guaranty Corporation (PBGC) is a federal government entity that works to protect the retirement incomes of American workers. For more information, visit the PBGC website, or call 1-800-400-7242.

Where can I find information about public benefit programs such as Medicare, Medicaid, SSI and food stamps?

For information about public benefit programs or where you can get help, visit AARP's Low Income Help page. Another great resource is the Benefits Checkup site, which is a free service from the National Council on the Aging. A simple questionnaire will guide you toward programs that may help you pay for prescriptions drugs, health care, utilities and much more.

Where can I have questions about my veterans benefits answered?

There is a cabinet-level federal government office that is committed to informing and serving veterans. For more details, visit the Department of Veterans Affairs website, or call 1-800-827-1000.

More questions?

If your question has not been answered here, please contact us.

AARP on the Issues

What is AARP's position on economic security and the accountability of elected officials?

For information on economic security, accountability of elected officials, and other issues that matter most to Americans age 50+, please visit AARP's Government Watch site.

How can I access Public Policy Institute studies and AARP's Research and Strategic Analysis?

Visit the Research Center page to find online versions of all publicly available AARP research. The Surveys and Statistics area offers research and strategic analysis on members and non-members; and the Public Policy Institute is the focal point for public policy research, analysis and development.

More questions?

If your question has not been answered here, please contact us.

Games and Puzzles

What are the system requirements to run the games on the site?

Windows 95/98/ME/NT/XP or 2000

Pentium-compatible processor running at 450Mhz or faster

Minimum 128 Mb of RAM, Internet Explorer 6.0 or later, Firefox 2.0 or later, America Online 9.0 or later

Adobe Flash Player version

Apple Macintosh (Mac OS), Mac OS 10.1 or later

PowerPC Processor running at 500Mhz or faster, minimum 128 MB of RAM Firefox 2.x or later, Safari 3 or later, AOL for Mac OSX, and Opera 9.5

The jigsaw puzzle used to load just fine. Now it won't come up. What can I do?

This could be the result of a number of factors, including software updates or security settings. The first step to fix the problem would be to conduct a complete uninstall/reinstall of the Adobe Flash player.

To do this, go to the Control Panel, and then click on Add/Remove Programs. Locate the Adobe Flash player, and remove it completely. Next, go to, and follow the directions to download and reinstall the application.

What programs or plug-ins do I need to run the games?

Programs like Flash and Shockwave allow us to deliver the most engaging, compelling and interesting entertainment content on the web. All games require Adobe Flash, and it can be found at

I'm having trouble downloading or installing Flash or Shockwave. What can I do?

Please visit Adobe's support site at to find the company's FAQs.

A game or puzzle is not loading on the screen. How can I fix it?

Puzzles can fail to load for different reasons. Below is a checklist for troubleshooting.

Clear your cache. (For instructions, see "How do I clear the cache?," below.)

Make sure that you have Javascript/Jscript enabled. (For instructions, see "How do I enable Java?," below.)

Your browser must be set to allow cookies. (For instructions, see "How do I allow cookies?," below.)

You may need to install the plug-in (Flash) required to run the game. For instructions, go, and click on either the Flash download. Follow the directions provided.

How do I clear my cache?

In Internet Explorer, click on Tools, click on Internet Options, and click Delete Files. Go back, and reload the puzzle screen.

If you are using a browser other than Internet Explorer, please refer to your browser's Help section for information on how to clear the cache.

How do I allow cookies?

In Internet Explorer, click on Tools, choose Internet Options, and click the Privacy tab at the top. Then click Advanced, and check the boxes that allow cookies.

How do I enable Java?

In Internet Explorer, click on Tools, click on Internet Options, and click the Advanced tab at the top. Scroll down a bit, and look for Java on the list. Make sure that the box next to it is checked. If it is not checked, check the box. Click Apply, and then OK. Try to load the puzzle again.

If you don't see Java on the list by clicking on Internet Options and Advanced, you may not have the program installed on your machine. If that is the case, go to to get a free download.

The puzzle is loading, but it's an old puzzle. Why isn't it loading the latest one?

Sometimes when your browser's cache is clogged with cookies, old puzzles keep reloading. Solve this problem by clearing the cache and deleting cookies.

Here is how you would do this in Internet Explorer:

Click on Tools. Click on Internet Options. Click Delete Cookies, then OK. Once that process has finished, click Delete Files, then OK. Go back, and reload the puzzle screen.

How to Contact Us

Questions About Member Benefits and Discounts

Fill out the online form

Contact Us by Postal Mail

601 E St. NW
Washington, DC 20049

Contact Us by Phone

Toll-Free Nationwide: 1-888-OUR-AARP (1-888-687-2277)
Toll-Free Spanish: 1-877-342-2277
International Calls: +1-202-434-3525
TTY users dial 711
    -English: 1-877-434-7598
    -Spanish: 1-866-238-9488

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