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Frequently Asked Questions
Managing My Membership Account
Can I update my account information online?
Yes. From the My Membership area of the site, go to the "Membership Information" area and select Update My Membership. This is where you'll be able to update your name, address, phone number, e-mail address, or spouse/partner information.
Can I get a replacement membership card?
Yes. From the My Membership area of the site, go to the "Membership Information" area and select Print My Membership Card.
I'm receiving two copies of the magazine how can I correct this?
For any changes to the number of copies you are receiving of any of our publications, please call 1-888-OUR-AARP (1-888-687-2277) Monday-Friday, 8 a.m. to 8 p.m. ET or send an e-mail to member@aarp.org.
Is it possible to process a gift membership online?
Yes. From the My Membership area of the site, go to the "Membership Information" area under Other Types of Membership and select Gift Membership.
Why are you placing magnetic stripe and bar code on the back of the membership card?
Are there plans to expand where the new AARP Membership Card will be accepted?
What is the Member Value Statement?
Now you can view all the great benefits you’re receiving from AARP in one place! When you use your new AARP membership card at participating providers, AARP events or simply engage with AARP, you can now track your savings and activity online with the new Member Value Statement. To view your Member Value Statement log onto www.aarp.org/mycard.
Will all my AARP Benefits and Savings appear on my Member Value statement?
Eventually AARP would like to show all the benefits and savings you receive from your membership on the statement. This program is still growing and over time the Member Value Statement will be expanded to show additional savings and services. Please note due to privacy concerns your Member Value Statement will not display any healthcare related services.
I don’t have a computer; can you mail me my Member Value Statement?
Unfortunately, at this point in time we cannot mail a Member Value Statement. This feature will be offered in the future as we continue to improve the program. If you have questions about your savings please call AARP customer service at 1-888-687-2277, or you may sign on to your account using any computer.
Can I use my new AARP scannable card anywhere to receive discounts?
Although your card should always be presented when you take advantage of your AARP member benefits, the following providers require you scan your new membership card: Walgreens, Denny’s, Borders. AARP is constantly bringing members new benefits, we will notify you as more locations and retail partners become available. Please check www.aarp.org/mycard often for more information on where your new card is required.
More questions?
If your question has not been answered here, please contact us.
Membership Benefits
What benefits and services are included in my AARP membership?
As an AARP member you have access to a wide range of benefits and services that include programs, information, discounts, and other resources to help you make the most of life after age 50. For more information, please visit the Member Benefits area of our site.
What are the benefits of an NRTA membership?
NRTA is a division within AARP that serves the interests of educators and others interested in learning for life. NRTA members enjoy full access to all benefits and services enjoyed by members of AARP.
Does AARP offer health care insurance for members aged 50-64?
Yes. Please visit our Health Products site for information about individual major medical health insurance and hospital indemnity plan options.
More questions?
If your question has not been answered here, please contact us.
AARP Publications
Where do I send letters to the editor for the magazine?
Send your personal comment or question to AARP The Magazine editors via e-mail to: aarpmagazine@aarp.org or via paper mail to: Letters, AARP The Magazine, 601 E St. NW, Washington DC 20049.
More questions?
If your question has not been answered here, please contact us.
Programs & Assistance
How can I find the nearest AARP Driver Safety class in my neighborhood?
For information about class schedules or to enroll, please visit the AARP Driver Safety Program site or call 1-888-AARP-NOW (1-888-227-7669).
How can I get help with my taxes?
The AARP Tax-Aide Program is available February 1 through April 15 each year. For full details, visit our AARP Tax-Aide site.
Does AARP offer any assistance about dealing with the loss of a loved one?
Please vist our Grief and Loss Web page for information on common reactions to loss, frequently asked questions by the newly widowed, online resources, and publications.
Does AARP provide information for grandparents about visitation rights?
Both the AARP Foundation Grandparent Information Center (GIC) and our Grandparenting site offer resources for grandparents raising grandchildren or are experiencing visitation issues.
How can I learn more about caregiving or long-term care?
Please visit our Caregiving and Long-Term Care sites for helpful articles and information.
What should I look for in a living trust?
Please be aware that AARP does not endorse any living trust product or company. For helpful tips and information about living trusts visit our Estate Planning site.
How do I request a Social Security statement?
You may request a statement by visiting the Social Security Administration (SSA) Web site or by calling the SSA at 1-800-772-1213. Other useful SSA sites include: Request a statement online; download a paper version of the statement request form (SSA-7004); or find a local Social Security office.
How do I get help locating my unclaimed pension?
The Pension Benefit Guaranty Corporation (PBGC) is a federal government entity that works to protect the retirement incomes of American workers. For more information, visit the PBGC Web site or call 1-800-400-7242.
Where can I find information about public benefit programs such as Medicare, Medicaid, SSI, and food stamps?
For information about public benefit programs or where you can get help, visit AARP's Low Income Help page. Another great resource is the Benefits Checkup site, which is a free service from the National Council on the Aging. A simple questionnaire will guide you toward programs that may help you pay for prescriptions drugs, health care, utilities, and much more.
Where can I have questions about my veterans benefits answered?
There is a cabinet-level federal government office that is committed to informing and serving veterans. For more details, visit the Department of Veterans Affairs Web site or call 1-800-827-1000.
More questions?
If your question has not been answered here, please contact us.
AARP on the Issues
What is AARP's position on economic security and the accountability of elected officials?
For information on economic security, accountability of elected officials, and other issues that matter most to Americans age 50+, please visit AARP's Government Watch site.
How can I acess Public Policy Institute studies and AARP's Research and Strategic Analysis?
Visit the Research Center page to find online versions of all publicly available AARP research. The Surveys and Statistics area offers research and strategic analysis on members and non-members; and the Public Policy Institute is the focal point for public policy research, analysis, and development.
More questions?
If your question has not been answered here, please contact us.
General Questions
How can I learn more about options to volunteer in my community?
How can I help make a difference regarding today's issues?
To learn about becoming an AARP Activist, please visit the AARP Advocacy Center site.
How can I find out about AARP activities in my state or local area?
For the latest information about news, events, and activities in your state, please visit our AARP In Your State page.
What is a Reverse Mortgage?
A reverse mortgage is a loan against your home that you do not have to pay back for as long as you live in your home. For more information, please visit AARP's Money site.
How can I get telemarketers to stop calling me at home?
Contact the Federal Trade Commission (FTC) and have your phone number placed on their National Do-Not-Call Registry. You can register online on the FTC Web site or call 1-888-382-1222.
What is Life@50+?
"Life@50+" is AARP's national member event. Each year a new location is selected for three action-packed days of informative and entertaining speakers, interactive exhibits, fabulous concerts, educational forums, and endless fun! For details, please visit AARP's Events page.
How can I find out more about the AARP Foundation and ways to contribute to it?
The AARP Foundation is the philanthropic arm of AARP. It is a catalyst for social change and a champion for people ages 50+. To learn more, please visit the AARP Foundation site.
How can I request an AARP speaker to come to my event?
To request a speaker for your next event, please complete the speaker request form.
More questions?
If your question has not been answered here, please contact us.
Online Community
What is the AARP.org Online Community?
We are a Community of friends, family, and new acquaintances that connects users through an ever-expanding social network. With the AARP.org Online Community, you can easily stay in touch with the people and topics that matter the most to you. Register now for free using the red "Register" button at the top right-hand corner of your screen.
How do I contact AARP with questions and/or issues regarding the Online Community?
Please visit our Community Help group for quick answers to your questions and for tips on using the Online Community. You can also e-mail your comments to us at community@aarp.org.
How do I add someone to my friends list?
To add new friends:
- Go to the People tab in the Online and search for people you know.
- When you click on someone’s profile, you’ll see an Add to Friends button to the right of his or her profile picture.
- Click this button to add the person as a friend. He or she will then receive an e-mail with your request for friendship. That person may then approve or deny your request.
How do I remove someone from my friends list?
To remove someone from your friends list:
1. Go to your profile page.
2. Click the name of the person on the My Friends list on your profile page, this will take you to their profile.
3. Click on the Remove me as a friend link on the right side of their profile page.
Do I have to be someone’s friend in order to interact with him or her online?
No. You can engage with other users without having to be their friend. If you and another user join the same group, you can carry on a discussion together within that group. You can comment on another user’s photo, video, or journal without being his or her friend. You can also send a private message to another user by completing the Send a Message fields on the person’s profile page.
What are groups?
Groups provide an online space where people can gather around common interests or subjects. Within a group, users can engage in discussions as well as share personal photos, videos, and/or journals. And because everyone has a variety of interests and opinions, users can join as many groups as they would like.
How do I participate in groups?
You must join a group in order to participate. When you see a group that interests you, check the group's profile page to make sure the group type is public. (This means that anyone can join.) Once you’ve joined, you can create new topics of conversation, post replies to current topics being discussed, and upload any photos, videos, or journals you’d like to share with the group.
How do I find a group that interests me?
Go to the tab above the Search box on page within AARP.org. There is a community search box on the right hand side of this page where you can type in a topic to search for. You can also click on any link that says Search All Groups which will bring up a master list of groups or you type in the search box there to find a group that interests you.
I cannot find a group that is discussing a topic I want to talk about, what should I do?
This is a perfect opportunity to create a new group! If you like something in particular, there’s an excellent chance that others do, too. Simply go to the any of the Group pages and click the button on the right called "Start Your Own Group."
I forgot my password what should I do?
This happens to the best of us. Just click on the "Forgot your password?" link on the sign-in page, and we will e-mail you a temporary password. When you log back in using the temporary password, you will be asked to reset your password.
Games / Puzzles FAQs
What are the system requirements to run the games on the site?
Adobe Flash Player version 10.0.22.87
Windows 95/98/ME/NT/XP or 2000
Pentium-compatible processor running at 450Mhz or faster
Minimum 128 Mb of RAM, Internet Explorer 6.0 or later, Firefox 2.0 or later, America Online 9.0 or later
Adobe Flash Player version 10.0.22.87
Apple Macintosh (Mac OS), Mac OS 10.1 or later
PowerPC Processor running at 500Mhz or faster, minimum 128 MB of RAM Firefox 2.x or later, Safari 3 or later, AOL for Mac OSX, and Opera 9.5
The jigsaw puzzle used to load just fine, now it won't come up. What can I do?
This could be the result of a number of factors, including software updates or security settings. The first step to fix the problem would be to conduct a complete uninstall/reinstall of the Adobe Flash player.
To do this, go to the Control Panel, and then click on Add/Remove Programs. Locate the Adobe Flash player and remove it completely. Next, go to http://get.adobe.com/flashplayer/, and follow the directions to download and reinstall the application.
What programs or plug-ins do I need to run the games?
Programs like Flash and Shockwave allow us to deliver the most engaging, compelling, and interesting entertainment content on the Web. All games require Adobe Flash and it can be found at http://get.adobe.com/flashplayer/.
I'm having trouble downloading or installing Flash or Shockwave. What can I do?
Please visit Adobe's support site at http://get.adobe.com/flashplayer/ to find the company's FAQs.
A game or puzzle is not loading on the screen. How can I fix it?
Puzzles can fail to load for different reasons. Below is a checklist for troubleshooting.
-Clear your cache. (For instructions, see "How do I clear the cache?," below.)
-Make sure that you have Javascript/Jscript enabled. (For instructions, see "How do I enable Java?," below.)
-Your browser must be set to allow cookies. (For instructions, see "How do I allow cookies?," below.)
-You may need to install the plug-in (Flash) required to run the game. For instructions, go http://get.adobe.com/flashplayer/and click on either the Flash download. Follow the directions provided.
How do I clear my cache?
In Internet Explorer, click on Tools, click on Internet Options, and click Delete Files. Go back and reload the puzzle screen.
If you are using a browser other than Internet Explorer, please refer to your browser's Help section for information on how to clear the cache.
How do I allow cookies?
How do I enable Java?
In Internet Explorer, click on Tools, click on Internet Options, and click the Advanced tab at the top. Scroll down a bit and look for Java on the list. Make sure that the box next to it is checked. If it is not checked, check the box. Click Apply and then OK. Try to load the puzzle again.
If you don't see Java on the list by clicking on Internet Options and Advanced, you may not have the program installed on your machine. If that is the case, go to http://www.java.com/en/download/windows_xpi.jsp to get a free download.
The puzzle is loading but it's an old puzzle. Why isn't it loading the latest one?
Sometimes when your browser's cache is clogged with cookies, old puzzles keep reloading. Solve this problem by clearing the cache and deleting cookies.
Here is how you would do this in Internet Explorer:
In Internet Explorer, click on Tools. Click on Internet Options. Click Delete Cookies, then OK. Once that process has finished, click Delete Files, then OK. Go back and reload the puzzle screen.
How To Contact Us
Questions about Member Benefits and Discounts
Contact Us By Postal Mail
AARP
601 E Street, NW
Washington, DC 20049
Contact Us By Phone
Toll-Free Nationwide: 1-888-OUR-AARP (1-888-687-2277)
Toll-Free TTY: 1-877-434-7589
Toll-Free Spanish: 1-877-MAS-DE50 (1-877-627-3350)
International Calls: +1-202-434-3525
General Questions
Additional Contact Information
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