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Where to Go for Help

Sources of information and assistance

En español l The following resources provide more information and direct assistance if you need help with Part D issues.

Centers for Medicare & Medicaid Services

The federal agency that oversees the Medicare Part D program provides several sources of information and help:

  • The “Medicare & You” handbook is sent to all Medicare beneficiaries every September and contains basic information on the Medicare program for the following year. It includes a list of Part D plans available in your area. You can also read this handbook (without a list of area plans) online. Or you can download a copy in other formats — for example, to your e-reader/tablet, in large print or in Braille.

  • Medicare’s toll-free help line at 800-633-4227 is available 24 hours a day, seven days a week. (TDD users call 877-486-2048 toll free.) Customer representatives can answer questions in English and Spanish. For other languages, you can ask for an interpreter at no charge.

  • Medicare’s website provides general information and interactive tools to help you compare Part D plans, Medicare Advantage health plans, nursing homes and hospitals, or to find a doctor who accepts Medicare patients in your area.

Social Security Administration

The federal agency that oversees Social Security benefits also handles Medicare eligibility and enrollment and applications for Part D’s low-cost Extra Help program.

Call the SSA toll-free help line at 800-772-1213 (TDD users call 800-325-0778) or visit the Social Security website. If English isn’t your first language, you can request an interpreter when you call the help line. You can view the website in a number of languages: Click the "other languages" button at the top of the home page.

State Health Insurance Assistance Programs (SHIPs)

SHIPs offer free, expert, personal help from trained counselors on many Medicare and Medicaid issues, including Part D. They can provide counseling in your own language if you need it. SHIPs are available in every state, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands. Go to the SHIP website to find the toll-free number for your area or call the Eldercare Locator at 800-677-1116.

Medicare Rights Center

An independent, nonprofit consumer rights organization based in New York, MRC offers information and free legal help on Medicare issues (including Part D appeals) to Medicare beneficiaries throughout the country. Go to the Medicare Rights Center website or call its toll-free consumer hot line at 800-333-4114.

National Alliance for Hispanic Health

Among other services that promote the health of Hispanics throughout the country, NAHH provides Medicare information on its website and offers personal counseling on health issues, including Part D, on its toll-free family help line (Su Familia) at 866-783-2645.

National Asian Pacific Center on Aging

Among other services that promote the health of senior Asian Americans and Pacific Islanders, NAPCA provides free counseling on Part D issues. Visit the NAPCA website or call one of its help lines, according to the language you want: 800-336-2722 (English); 800-582-4218 (Chinese); 800-582-4259 (Korean); 800-582-4336 (Vietnamese).

Patricia Barry writes the AARP Ask Ms. Medicare column and is the author of  Medicare for Dummies (Wiley/AARP, October 2013).

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