Last Chance! We’re Giving Away $50,000! Enter Now. See Official Rules


AARP Staying Sharp: Keep Your Brain Healthy


The tablet with free 24/7 customer support. Learn More


Military and Veterans Discount


AARP’s Picture Your Retirement Sweepstakes

Enter the $50K Picture Your Retirement Sweepstakes. Ends 8/31/15. No purchase necessary. Enter for Official Rules.


AARP Games - Play Now!

LEARNING centers

Get smart strategies for managing health conditions.


Heart Disease


Share Your Thoughts

What does the health care law mean to you? Your story is important. We read and learn from every story and it helps us in our educational efforts. We may even use your comments (with permission) to brief legislators, inspire readers and more. Please share your story with us. Do

Most Popular



Long-Term Care Decisions Due Sooner

New law allows consumers to challenge claim denial

People with long-term care insurance are getting a break.

Under a state law that went into effect July 1, insurers must promptly pay undisputed claims for long-term care, such as bills for assisted living and home health aides. Consumers may appeal denials to an independent third party.

Sign up for the AARP Health Newsletter.

Before the changes went into effect, there was nothing a consumer could do — short of a lawsuit — about a rejected claim or when a decision to pay the claim was drawn out for months, said Kevin Jeffries, consumer liaison for the Oregon Insurance Division.

In 2010 and 2011, one in eight long-term care claims filed by Oregon residents was rejected.

Before the law, policyholders or their families had to continue paying the bills or drop home health care services or move out of the care facility, Jeffries said.

"You can imagine the stress and strain," he said.

Here's how the law works: Insurance companies must pay any undisputed claim within 30 days. If the insurer denies a claim, the consumer must first appeal directly to the insurance company.

If the claim is denied a second time, the consumer is entitled to a review by an independent organization. The consumer can choose from among five organizations that meet state qualifications. The insurance company must pay for the review and is bound by the results.

AARP backed changes

AARP was among the organizations that pushed for adoption of the new law.

"This is one piece of a broader puzzle," said Jerry Cohen, AARP Oregon state director. "How [else]does anyone start to plan ahead and count on, in this case, an insurance policy that's really going to be of value when you need it?"

The law applies to long-term care policies sold or renewed after July 1. A policy that was sold or renewed before July 1 will not be subject to the law until its next renewal date.

Ron Fredrickson, manager of the consumer advocacy team at the Oregon Insurance Division, said he hopes the prospect of an outside review will cause insurance companies to apply greater scrutiny before denying a claim.

The demand for long-term care services is bound to grow, with the U.S. population age 85 and older expected to increase by 69 percent over the next 20 years, according to the AARP Public Policy Institute (PPI) (pdf).

By 2032, PPI projects, Oregon's 85-plus population will grow by 73 percent.

But few people have long-term care policies; Fredrickson said just 6 percent of Oregonians 45 or older have a policy.

Next: Pricey premiums. »

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts


Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.


Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

Walgreens 1 discount membership aarp

Members can earn 50 points per $1 spent on select health & wellness products at Walgreens.

member benefit aarp hear usa

Members save 15% on easy listening devices and more at the HearUSA Hearing Shop.

Eye Med 4 Membership Benefit AARP Discount

Members save up to 60% on eye exams and 30% on glasses at Target Optical.

Membership Benefits Discounts Email Genius

Brain boost? Get AARP email for access to memory exercises & more that help you focus.

Rewards for Good

Your Points Balance:

Learn More

Earn points for completing free online activities designed to enrich your life.

Find more ways to earn points

Redeem your points to save on merchandise, travel, and more.

Find more ways to redeem points