Thank you for even reading about my problem but also for giving me hope in resolving this situation.

On Feb. 10, 2008 I called Dell financial to find out why I had a $39.00 late charge applied to my account. I have never been delinquent and was shocked to see this. I paid $58.00 on 12-10-07, $57.00 on 1-16-08, and $60.00 on 2-1-08. I spoke to Crystal who looked at my account and saw the payment had been made and she arranged for the late charge to be eliminated. On April 5, 2008 I received another bill and not only did they take the $39.00 late charge off but they put another $39.00 late charge on and it said that I owed $110.00. I called Dell on 4-7-08 at approx. 8:30 and got Jerome and I immediately asked to talk to his supervisor. Then I got Chris Thomas. I explained to Chris that I pay my bill on time and I don't understand why I was getting late charges. He said it was because the billing periods starts on 2nd of every month and because I was 1 day early in February, my payment was applied to my principle and not my bill. I told him I understood but it was my payment and should be treated as that. This is what was discussed with Crystal. He stated there was nothing he could do about it as they can only credit 1 late charge a year. I then asked to speak to his supervisor, and I got Tracy. All Tracy did was reiterate what Chris said only she explained to me I was supposed to make another payment in March to make up for the payment they did not credit me for making. I told her this was never explained to me by Crystal. So now my credit is being ruined and I am stuck making an extra payment and a $39.00 late fee. Since then I have paid them $60.00 on 3-11-08 and $60.00 on 4-7-08 and they are not satisified with that. I cannot get through to them. Can you help?
Thank you.
Sally Case (saltoby13@aol.com)