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According to AARP, “Up to 50 percent of the cell phone industry's income comes from ‘overage’ charges that consumers pay for exceeding the number of minutes on their cell plans and ‘underage,’ which is the amount consumers pay for unused minutes.”
Quite an interesting stat.
If there is one piece of advice I could give cellular customers to help them save money, it would be to monitor usage. I cannot stress this enough. There is nothing worse on your cellular bill than to be surprised with stupendous overage charges that can add up quickly. Conversely, there is no need to be paying for a bundle of unused minutes every month.
Frankly, an industry that profits off the honest mistakes of its customers is questionable at best.
So next time you find yourself making more or fewer calls than usual, give your provider a call and make sure your plan matches your usage. If you are consistently over, or under, or your usage varies wildly, consider making a change.